If you are looking forward in configuring the Return management from Shopify to NetSuite , you can opt for the Auto RMA functionality of Robust NetSuite Integrator
Step 1
Log in to your Shopify store and open our Robust NetSuite Integrator app from the Apps section, further click to the Configuration Page > App Settings > Enable toggle for Enable Auto RMA Management a, further hit the Save button. Below is a screenshot to help you understand this visually.
Step 2
Click on Click here to get Order Return Form , you will be directed to the detailed form where the order return related information needs to be filled so that it can be synced to Oracle NetSuite .
Step 3
Input the details required to get into the Line items of the respective order. Enter the Order Name and Customer Email or ID. Once done it will direct to another window where you will be selecting the items related to the specific order input in the order return form . Once your will input the details , can click on Request Return.
Step 4
Once the Request is Submitted on NetSuite . The Return Authorization can be send as highlighted in the below screenshot
Step 5
Now , after this click on the Approve Return button to initiate the refunds in NetSuite.
Once Return Authorization is approved , click on Receive
Step 6
Once we click on Receive , we will receive the Item fulfilment
As suggested in the below screenshot , you can check the Return Authorization by click on the link highlighted.
The below screenshot shows how the Refund Authorization is created in NetSuite
Note : To initiate the refund , please make sure to add the Return Authorization ID along with the Transaction body field in the configuration page . Click
here
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