BigCommerce: Auto Multi-Channel Fulfillment app Order Log Page Overview

BigCommerce: Auto Multi-Channel Fulfillment app Order Log Page Overview



Our order log page contains:
  1. One drop-down menu: Order Status.
  2. One search field: BigCommerce Order ID.

Order Status:

From, here you can filter the orders that are either: Pending, Accepted By Amazon, Rejected By Amazon, Canceled, Closed, Partially Shipped, and Error. To know about what these order statuses mean, please click here.

For example: If you want to search all the Accepted By Amazon orders, simply select the "Accepted By Amazon" criteria from this "Order Status" drop-down menu and click on the Search button.

Order ID:

If you want to see the Order Date, Order Status, and the necessary action required on a particular order, simply enter its Order ID in the "BigCommerce Order ID" field, and hit the Search button.

Notes: To view the reason of a failed order, simply click on its respective order status. For example: If the order status is "Rejected by Amazon", then simply click on it to view the reason of its failure. To know how to Re-submit an order, please click here.

In case, you have any questions OR need assistance, feel free to reach out to us at help@webbeeglobal.com.