Error: 4PL order

Error: 4PL order cannot be shipped by Amazon MCF

Error:

4PL order cannot be shipped by Amazon MCF

What It Means: 

Your TikTok order was set up to ship with TikTok Shipping (shipped by the platform). TikTok treats these as 4PL orders and arranges the shipping itself, so Amazon MCF can't fulfill them. When the app receives one, it doesn't send it to Amazon. It marks the order 4PL_Error in the Order Log.

This applies to TikTok Shops in every country.

Resolution: 

  1. To resolve this issue going forward you need to classify future orders to be of 3PL so this can be shipped by Amazon MCF via our app. For this you need to go to "TikTok seller center" and there under fulfillment settings under orders select 'Shipped by seller' as your preferred shipping options there instead of Shipped by Platform /TikTok.  
  2. TikTok seller center → Fulfillment Settings → Add and verify shipping and return locations
  3. Navigate to Shipping Templates or Shipping Settings → Switch Option Seller Shipping.
  4. Location of this setting could vary for different TikTok Shop Central Dashboard.
  5. Once done Amazon FBA via our app will start accepting all upcoming orders/ 3PL orders. 
4PL orders are not supported by Amazon FBA, so you need above settings to mark new orders as 3PL orders.




For further reference, checkout:
- Onboarding Process
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.