Error: Amazon Failure Reason: Value SupplyCategoryUnavailable for parameter MerchantSku is invalid

Error: Amazon Failure Reason: Value SupplyCategoryUnavailable for parameter MerchantSku is invalid

The reason why this or similar orders got rejected by Amazon

This order contains BigCommerce SKUs which are mapped with Amazon SKUs that fall under Amazon's Small & Light program, as a result, our app couldn't forward this order to Amazon FBA for its fulfillment.

How to fix this error

Step 1:

  1. Please get in touch with the team Amazon to whitelist these SKUs.

Step 1a:

Once these SKUs are whitelisted by Amazon seller support
  1. Go to the Order Log page in our app.
  2. In the Order ID field, enter the Order ID of this rejected order, and hit the Search button.
  3. In the action tab, click on the Re-submit button.
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by Amazon

Step 2:

  1. OR simply create this order manually from your Amazon Seller Central account
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.