Error: [Code=UNIQUE_CUST_ID_REQD] A customer record with this ID already exists.
The reason why this or similar orders got rejected by NetSuite
It seems that a customer record with this "NetSuite Internal ID" already exists inside NetSuite, as a result, our app couldn't sync this order to NetSuite.
How to fix this error:
Step 1:
- Open NetSuite and from the top-navigation pane click on the Setup > Company > Auto-Generated Numbers
- Inside the Entities sub-tab, make sure to (check / enable) the (Customer Type & Allow Override) fields
- Once, done save the changes
Step 2:
- Open the BigCommerce NetSuite Integrator, and go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
- In the action tab, click on the Re-submit button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
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