Error: Customer Deposit not created for customer [Code=INVALID_KEY_OR_REF] Invalid account reference key ___ for currency ____

Error: Customer Deposit not created for customer [Code=INVALID_KEY_OR_REF] Invalid account reference key ___ for currency ____

The reason why this or similar orders got rejected by NetSuite

It seems that the account ID entered for the Chart of Accounts in our application under configuration page is not valid , as a result, our app couldn't sync the Web deposit to this order to NetSuite.

How to fix this error:

Step 1:

  1. Open NetSuite and open the Customer Deposits, follow path Transactions > customer > Record Customer Deposit > List


  1. Open the Shopify Customer Deposits. Click on the Accounts on the right of the screen, and click on the arrow button next to the plus sign.


  1. Enter the details and create a New Account ( Bank Account) , check the populated Internal ID for the Account

Step 2:

  1. Open our application Robust NetSuite Integrator and open the Create Shopify web orders deposit, Enter the Internal ID of the account into the Chart of the Accounts


  1. Click on the Save button the down of the application screen
  2. Go to Payments Method Mapping and add the corresponding Chart of Accounts with the Payment Methods 


Step 3:

  1. Go to the Order Log page
  2. In the Order ID field, enter the Order ID of this rejected Web Deposit order, and hit the Search button
  3. In the action tab, click on the Re-submit button
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite

Notes:
1. Make sure the subsidiary entered is same on both NetSuite and our application
2. Make sure the currencies are mapped perfectly with our application

In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.