we have a mechanism which incorporate proper error handling mechanisms to ensure the smooth operation of the integration

Order Error Handling via Robust NetSuite Integrator

With our Robust NetSuite Integrator, we have a mechanism which incorporate proper error handling mechanisms to ensure the smooth operation of the integration and handle any exceptions when the order is imported from Shopify to the Oracle NetSuite via our Robust NetSuite Integrator  .

Below are the some of the orders which can be handled and can be resubmitted from the Order log page once rectified 

 Error due to missing parts/ fields of the order 

When errors occur, we handle them gracefully by providing meaningful error messages to users and taking appropriate actions. Taking an examples for some of the order with errors and step by step rectifications

Orders with mandatory field and information not complete . taking examples as below :

Failure Reason: Shopify SKU is empty in this order, Please check the item details.

Invalid SKU


Failed Order Notification


This error occurs when the Shopify SKU is empty , which can be rectified by putting relevant SKU on Shopify product , letting it map in the Products Linking Page and The  Click on Resubmit Order to NetSuite once changes are done .

Failed Order



Failure Reason: Sales order not created for customer with NS ID - 2645722 [Code=USER_ERROR] Please choose a shipping method to account for the shipping cost.


Failed Order Notification




Failed Order Notification




This error occurs when the shipping method incorporated in the Shopify Order has not been mapped in the integrator . Once the Shipping Method Mapping is done , the order can be resubmitted from the Order log page to Oracle NetSuite .

When an error occurs, We make sure to provide clear and informative error messages that describe the issue encountered. These error messages is potentially sent as notifications to the appropriate store admins and the Email Owners added in the configuration page .This facilitates quick identification and resolution of integration problems.


Errors due to Invalid Credentials while Logging to the application 

We have a robust system and mechanism in places where we have implemented a comprehensive logging mechanism to record all relevant information about the errors encountered during the integration.
The backend system has Log entries which includes details such as error messages, timestamps, and the specific actions or processes where the errors occurred.

This helps in troubleshooting and debugging the integration issues while the error mails are sent to the Store admins.


Errors due to Exceptions in the integration 

We have inbuilt workflows which makes us compatible to catch and handle exceptions as a process of error handling. We have a wholesome functionality with the application that enables us to detect and handle specific exceptions that may arise during the integration process. 


In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.