Error: Sales order not created for customer with NS ID - [Code=INVALID_CSTM_FORM] is an invalid custom form

Error: Sales order not created for customer with NS ID - [Code=INVALID_CSTM_FORM] is an invalid custom form

The reason why this or similar orders got rejected by NetSuite

It seems that the internal ID of this NetSuite sales order form that has been entered in our BigCommerce NetSuite Integrator is not valid for this order, as a result, our app didn't sync it to NetSuite.

How to fix this error:

Step 1:

  1. Open BigCommerce NetSuite Integrator, and go to the Configuration page
  2. Scroll-down to this "Sync BigCommerce transaction to NetSuite form" field, further enter the correct NetSuite sales order form Internal ID
  3. Save the changes from the bottom of this "App Settings" section

Step 2:

  1. Go to the Order Log page
  2. In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
  3. In the action tab, click on the Re-submit button
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.