Error: Sales order not created for customer with NS ID - ___ [Code=INVALID_KEY_OR_REF] Invalid _______ reference key ___ for subsidiary _.
The reason why this or similar orders got rejected by NetSuite
It seems that the customer with this NetSuite "______" internal ID OR this invalid "_____" NetSuite field doesn't belong to the same subsidiary, as a result, our app couldn't sync this order to NetSuite.
Example:
Sales order not created for customer with NS ID - 1000 [Code=INVALID_KEY_OR_REF] Invalid discountItem reference key 1001 for subsidiary 2.
In the above example, this 1001 discountItem doesn't belong to subsidiary 2, as a result, it cannot be applied to its NS ID - 1000 customer.
How to fix this error:
Step 1:
- Open the BigCommerce NetSuite Integrator, and go to the Configuration page
- Expand the App Settings and scroll down to this "NetSuite Discount Item For BigCommerce Promotions" setting
- From, this "Apply NetSuite Discounts Item to all BigCommerce promotions as" drop-down menu, select that default NetSuite discount item that belongs to this subsidiary 2 and must be applied to all of its customers
- Once done, save the changes from the bottom of this app section
Step 2:
- Open the BigCommerce NetSuite Integrator, and go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
- In the action tab, click on the Re-submit button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
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