Error: Sales order not created for customer with NS ID - _____ [Code=USER_ERROR] Please choose a shipping method to account for the shipping cost.
The reason why this or similar orders got rejected by NetSuite
It seems that this order's BigCommerce shipping method isn't mapped with any NetSuite shipping method, as a result, our app didn't sync it to NetSuite.
How to fix this error:
Step 1a:
- Open BigCommerce NetSuite Integrator, and go to the Configuration page
- Scroll-down to this "BigCommerce Delivery Speeds" setting, further click on the Configure Mapping button
- Click on the Add Custom Shipping Method, and in the first field, enter this order's BigCommerce shipping method, and in the second field, enter its corresponding NetSuite shipping method internal ID, further hit the Submit button, and Save the changes
- Note: this step 1a is applicable, if you cannot find this order's BigCommerce shipping method inside this "BigCommerce Delivery Speeds" mapping
Step 1b:
- Open BigCommerce NetSuite Integrator app, and go to the Configuration page
- Scroll-down to this "BigCommerce Delivery Speeds" setting, further click on the Configure Mapping button
- Search for this order's BigCommerce shipping method, and enter its corresponding NetSuite Internal ID in this "NS Shipping Method Internal Id" field, further, Save the changes
- Note: This step 1b is applicable, if you can find this order's BigCommerce shipping method inside this "BigCommerce Delivery Speeds" mapping
Step 2:
- Go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
- In the action tab, click on the Re-submit button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
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