Error: Shopify SKU is empty in this order

Error: Shopify SKU is empty in this order

The reason why this or similar orders got rejected by Amazon

This order contains products that don't have Shopify SKUs in them, as a result, our app couldn't map these line items a.k.a (products) with their respective Amazon FBA SKUs, further, forward this order to Amazon FBA for its fulfillment.

How to fix this error

Step 1:

  1. Do a global search in your Shopify admin store for the products of this rejected order and add the correct SKUs with products. Please note that the SKU should be active only (not draft or archive).
  2. After adding SKUs, click on the Save button to keep the changes done to these products.
For Example: 


Step 2:

  1. Go to the Products Linking page in our app.
  2. Click on the Sync Item Manually button and wait for 01-02 mins, further refresh the page
  3. In the Shopify SKU field, enter the new SKU, and hit the Search button. (Note: If SKU is still missing, just wait for another 01-02 mins, refresh the page, and follow this step again)
  4. In the action tab, click on the Update button corresponding to an SKU that you want to map. (Note: If SKU is already mapped, don't follow this OR below-mentioned step, instead, go directly to the Step 3.)
  5. In the update pop-up, enter its respective Amazon SKU in the SKU field, further hit the Submit button

Step 3:

  1. Go to the Order Log page
  2. In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
  3. In the action tab, click on the Re-submit button
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by Amazon
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.