Error: This order contains ARCHIVED item-SKU
The reason why this or similar orders got rejected by Amazon
This or similar orders contain SKUs that are archived in our app, as a result, our app didn't forward them to Amazon FBA for their fulfillment.
How to fix this error
Step 1: Activate the archived SKUs
If the order contains only one Archived SKU:
- Go to the Item Mapping page
- In the BigCommerce SKU field, enter the SKU, and hit the Search button
- In the action tab, click on the Active button
If the order contains multiple Archived SKUs:
- Go to the Item Mapping page
- From, the Filter drop-down menu, select Archived SKUs, and hit the Search button
- In the action tab, click on the Active button, corresponding to those SKUs that are in the order
Step 2: Re-submit the order
- Go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
- In the action tab, click on the Re-submit to Amazon button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by Amazon
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