Orders Fulfillment Error

Error: This order contains ARCHIVED item-SKU

The reason why this or similar orders got rejected by Amazon

This or similar orders contain SKUs that are archived in our app, as a result, our app didn't forward them to Amazon FBA for their fulfillment.

How to fix this error

Step 1: Activate the archived SKUs

If the order contains only one Archived SKU:
  1. Go to the Item Mapping page
  2. In the BigCommerce SKU field, enter the SKU, and hit the Search button
  3. In the action tab, click on the Active button
If the order contains multiple Archived SKUs:
  1. Go to the Item Mapping page
  2. From, the Filter drop-down menu, select Archived SKUs, and hit the Search button
  3. In the action tab, click on the Active button, corresponding to those SKUs that are in the order

Step 2: Re-submit the order

  1. Go to the Order Log page
  2. In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
  3. In the action tab, click on the Re-submit to Amazon button
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by Amazon
Order log dashboard

In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com. 

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