Fix Amazon Order Rejection | Shopify Shipping Method

Error: Value Delivery SLA Unavailable. Due to Delivery SLA is not available for destination address.

The reason why this or similar orders got rejected by Amazon

Either the shipping address of this order is not correct OR the mapped Amazon shipping method is not supported by this shipping address. Example: Let's say that you have a "Priority" Shopify shipping method that is mapped with Amazon's Priority shipping method inside our app (you can learn about this mapping from here), so in this case, the order will be rejected by Amazon because the shipping address of this order doesn't support Amazon's Expedited shipping method.

How to fix this error

Step 1:

Do a global search of this rejected order in your Shopify store, further check which Shopify shipping method does it have

Step 2:

  1. Go to the Configuration Page, and Expand the App Settings
  2. Scroll down to this "Show Default Shopify shopping speeds relevant to order" setting, further click on the Configure button
  3. Now, find the Shopify shipping method from Step 1, and corresponding to it, (change / map) the existing Amazon shipping method to: Standard (if previously was mapped to Expedited), Expedited (if previously was mapped to Priority)
  4. Hit the Save button

Step 3:

  1. Go to the Order Log page
  2. In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
  3. In the action tab, click on the Re-submit button
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by Amazon

Step 4:

  1. Go to the Configuration Page, and Expand the App Settings
  2. Scroll down to this "Show Default Shopify shopping speeds relevant to order" setting, further click on the Configure button
  3. Undo the mapping done in Step 2
  4. Hit the Save button
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.