Value Delivery SLA Unavailable. Reason - Delivery SLA is not available for destination address.

Value Delivery SLA Unavailable. Reason - Delivery SLA is not available for destination address.

The reason why this or similar orders got rejected by Amazon

Either the shipping address of this order is not correct OR the mapped Amazon shipping method is not supported by this shipping address. Example: Let's say that you have a "Priority" BigCommerce shipping method that is mapped with Amazon's Priority shipping method inside our app (you can learn about this mapping from here), so in this case, the order will be rejected by Amazon because the shipping address of this order doesn't support Amazon's Expedited shipping method.

How to fix this error

Step 1:

Do a global search of this rejected order in your BigCommerce store, further check which shipping method does it have

Step 2:

  1. Go to the Configuration Page, and scroll down
  2. Now, find the BigCommerce shipping method from Step 1, and corresponding to it, (change / map) the existing Amazon shipping method to: Standard (if previously was mapped to Expedited), Expedited (if previously was mapped to Priority)
  3. Hit the Save button

Step 3:

  1. Go to the Order Log page
  2. In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
  3. In the action tab, click on the Re-submit button
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by Amazon

Step 4:

  1. Go to the Configuration Page, and scroll down
  2. Undo the mapping done in Step 2
  3. Hit the Save button

In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.