Error: We are not able to find these/this SKUs on Netsuite.

Error: We are not able to find these/this SKUs on Netsuite.

The reason why this or similar orders got rejected by NetSuite

It seems that this Shopify SKU is not mapped with its corresponding NetSuite SKU, as a result, this order couldn't be forwarded to NetSuite for its fulfillment.

How to fix this error

Step 1:

  1. Go to the Products Linking Page
  2. Enter this SKU inside the Shopify SKU search field and hit the Search button
  3. In the NetSuite SKU empty box, simply enter this Shopify SKU's corresponding NetSuite SKU, and hit the Update button.

Step 2:

  1. Go to the Order Log page
  2. In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
  3. In the action tab, click on the Re-submit button
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.