Error: We are not able to find these/this SKUs on Netsuite.
The reason why this or similar orders got rejected by NetSuite
It seems that this Shopify SKU is not mapped with its corresponding NetSuite SKU, as a result, this order couldn't be forwarded to NetSuite for its fulfillment.
How to fix this error
Step 1:
- Go to the Products Linking Page
- Enter this SKU inside the Shopify SKU search field and hit the Search button
- In the NetSuite SKU empty box, simply enter this Shopify SKU's corresponding NetSuite SKU, and hit the Update button.
- Go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
- In the action tab, click on the Re-submit button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.
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