How to Troubleshoot Error: Invalid shipping method in Robust NetSuite Integrator ?
The reason why this or similar orders got rejected by NetSuite
The order could be rejected either this order's Shopify shipping method isn't mapped with any NetSuite shipping method, as a result, our app didn't sync it to NetSuite. Another reason could be that the shipping method is not created correctly in NetSuite with which the shipping is not been accounted falling to failure of the order
How to fix this error:
Case 1
When the shipping methods are not mapped in the integrator and the error pops up while exporting an order from Shopify to NetSuite
Step 1:
Open Robust NetSuite Integrator app, and go to the Order Log page
Scroll-down to the order rejected due to the invalid shipping method , further click on the View Button which will open the Shopify Order
Check the Shipping method added in the order which can be fetched through Json which can be taken out after adding .json on the Order URL.
One the Shipping method is checked , map the same with the corresponding NetSuite Shipping Item .
Step 2
- Open Robust NetSuite Integrator app, and go to the Configuration page
- Scroll-down to this "Shopify Delivery Speeds" setting, further click on the Configure Mapping button
- Click on the Add Custom Shipping Method, and in the first field, enter this order's Shopify shipping method, and in the second field, enter its corresponding NetSuite shipping method internal ID, further hit the Submit button, and Save the changes
- Note: this step 1a is applicable, if you cannot find this order's Shopify shipping method inside this "Shopify Delivery Speeds" mapping
Case 2
When the shipping methods are mapped correctly but still the error pops up while exporting an order from Shopify to NetSuite
Step 1 :
- Open NetSuite Shipping Item, mapped to the corresponding Shipping delivery speeds in the Configuration page. Follow path Lists>> Accounting >> Shipping Items .Below is a screenshot to help you understand this visually.
- Open the Shipping item mapped. Make sure that the Shipping Account to account for the shipping cost is been chosen. If not Chose the account , flat rate and other details and once done Hit on the SAVE button .Below is a screenshot to help you understand this visually.
Open NetSuite Shipping Item, mapped to the corresponding Shipping delivery speeds in the Configuration page. Follow path Lists>> Accounting >> Shipping Items .Below is a screenshot to help you understand this visually.
Open the Shipping item mapped. Make sure that the Shipping Account to account for the shipping cost is been chosen. If not Chose the account , flat rate and other details and once done Hit on the SAVE button .Below is a screenshot to help you understand this visually.
Step 2 :
- Go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order and hit the Search button
- In the action tab, click on the Re-submit button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.
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