App Settings
This section contains all the settings OR standard workflows that are related to your NetSuite account & Shopify store.
Auto Sync NetSuite Item Inventory to Shopify
Turn on this toggle, if you want to sync your NetSuite inventory levels i.e. Individual item’s "Quantity Available" number to your Shopify store. Note: To ensure, correct inventory sync, please review this step-by-step guide. Auto Sync NetSuite Item fulfillments to Shopify
Turn on this toggle, if you want to sync a NetSuite (package / item) fulfillment record OR related information i.e. tracking number as well as an order's fulfillment status from your NetSuite account to your Shopify store. Click here to learn how to configure it. Auto Sync Shopify Orders and customers to NetSuite
Turn on this toggle, if you want to sync all your Shopify web orders, and their associated customers information such as (shipping address, billing address, customer name, phone number, etc.) to your NetSuite account.
Sync Leads from Shopify to NetSuite Leads
Turn on this toggle, if you want to sync information related to those leads who abandoned their carts i.e. (didn't actually made a purchase) to your NetSuite account. You can always review these Leads inside NetSuite using the following path: Leads (from the top-navigation pane) > Relationships > Leads.
Sync RMA from NetSuite to Shopify
Turn on this toggle, if you want to sync all the information associated with your refunded orders from your NetSuite account to your Shopify store. To learn, how to configure this between your NetSuite account and Shopify store using the Robust NetSuite Integrator app, please click
here.
Sync Price from NetSuite to Shopify
Turn on this toggle, if you want to apply a NetSuite price level to all your Shopify products, so they can have their up-to-date prices inside Shopify. Click here to learn how to configure it. List Product from NetSuite to Shopify
Turn on this toggle, if you want to (list / sync) your NetSuite products to your Shopify store. You can learn more about this configuration from
here.
Enable Auto RMA Management
Turn on this toggle, if you want to initiate (refund / return) request right from your Shopify store to your NetSuite account. This is an add-on, so please contact us at
help@webbeeglobal.com to know more about it.
Send Shipment emails to customers via Shopify
Enter Admin Email
Here you should add the email on which you want to be notified about any (change or an error) related information. You can also add multiple email addresses separated by a comma “,”.
Allow daily mismatched SKUs emails
Select Yes if you want to receive emails from us, containing a list of items that are either not mapped between your Shopify store and NetSuite account OR duplicate inside your Shopify store. To map them, you can always use our "Products Mapping" page.
Default Shopify fulfillment location
From this drop-down menu, select a default fulfillment location that you want our app to use to fulfill your line items from.
NetSuite Price Level:
- Sale Price: From, this drop-down menu, select a NetSuite price level that you want to apply to all your Shopify products' "Price" field.
- Compare At Price: From, this drop-down menu, select a NetSuite price level that you want to apply to all your Shopify products' "Compare at price" field.
- Currency: From, this drop-down menu, select the currency of your applied NetSuite price level.
Default Customer Criteria
By default, our app uses the customer's email address to check if a record already exists in NetSuite. If yes, it updates all the necessary information associated with it. If no, it creates a new customer record, further, adds all the necessary information associated with it.
Here, enter the NetSuite customer form ID that you want to use to hold your Shopify customer’s records.
Here, enter the NetSuite transaction form ID that you want to use to hold your Shopify order’s records.
To learn how to
configure NetSuite
Transaction & Customer Forms between your NetSuite account and Shopify store using the Robust NetSuite Integrator app, please click
here.
Sync Shopify SKUs to NetSuite as
From, this drop-down menu,
select that
standard field that holds your Shopify SKUs inside NetSuite. To learn, how to
map SKUs and synchronize inventory between your NetSuite account and Shopify store using the Robust NetSuite Integrator app, please click
here.
Add Shopify orders in NetSuite as
From, this drop-down menu, select a default type of order that you want our app to use to add your Shopify orders into your NetSuite account.
Filter Shopify web orders in NetSuite as:
If you want to review every Shopify order before sending it to fulfillment, select Pending Approval, else Pending Fulfillment.
NetSuite Force Unique Customer Entity (If duplicate):
Select Prefix, if you want to add a number before a repeating customer name OR suffix, if you want to add a number after a repeating customer name inside NetSuite. To learn everything, in detail, please click here. Add a Payment Record into NetSuite:
If you want to create a payment record before a sales order gets fulfilled, select Before Fulfillment. If you want to create a payment record after a sales order gets fulfilled, select After Fulfillment.
Create Shopify payouts:
- If you turn ON this "Auto Shopify Payouts sync" toggle, the Robust NetSuite Integrator will start syncing your Shopify payouts to a NetSuite payout record. To learn more about this configuration, please click here.

Sync NetSuite item fulfillment tracking record to Shopify
- Sync NetSuite item fulfillment tracking record to Shopify: You can use our app's Default OR Custom field Internal ID mapping to sync item fulfillment record from your NetSuite account to your Shopify store. By default, it is set to "Default" i.e. NetSuite's default item fulfillment record. In case, you are (capturing / storing) item fulfillment records at a custom field, select "Custom" from the drop-down menu, further enter the internal ID of this custom field.
- Update Tracking Number Options: By default, our integrator will mark an order as "Fulfilled" inside Shopify, if it is able to find, further sync an item fulfillment record of the all shipments back to Shopify, but if you are interested in marking an order as "Fulfilled" inside Shopify, even if there is no item fulfillment record, then please select this "Immediately (with or without) tracking number" option.

Allow Shopify NetSuite tax mapping
By default, it is set to No, but select Yes if you want to map tax totals between your Shopify store and NetSuite account. If you select, Yes you need to enter the internal ID of a NetSuite tax code that you want to apply to all your Shopify web orders. Note: NetSuite won’t be able to apply a tax code to an order, even if it is able to identify it automatically.
Note: We recommend you to not use this above-mentioned functionality, instead set up taxes inside NetSuite as well as Shopify, for a smoother sync.
From, this drop-down menu, select a default NetSuite discount that you want to be applied to all your Shopify promo codes. OR click on the Add More button to see and map all your Shopify discount codes with their respective NetSuite discounts.
Hold orders for Post-purchase order edits:
If you want our integrator to sync your Shopify orders to NetSuite after a specific period of time, please select an option. You can also (sync / import) only the paid orders using this drop-down menu.
Orders to send to NetSuite:
- All: If you want to sync all your Shopify orders including multi-channel to your NetSuite account, then select "All" from this drop-down menu.
- Only Web Orders: If you want to sync only the online sales channel Shopify orders to your NetSuite account, then select "Only Web Orders" from this drop-down menu.
- Only Unfulfilled Orders: If you want to sync only the unfulfilled orders of your Shopify store to your NetSuite account, then select "Only Unfulfilled Orders" from this drop-down menu.
Export Shopify Order Edits to NetSuite:
If you edit a Shopify order using the Shopify order admin panel, then our app will create a new order with the updated information inside NetSuite, while closing the original order inside NetSuite.
Note: Inside NetSuite, the Shopify order ID will remain the same in the new order.
If you want to review orders inside Shopify that were synced to NetSuite via the Robust NetSuite integrator based on our app's name tag, then select "Yes" in this drop-down menu.
Create Deposit:
By default, it is set to
No, but select
Yes if you want to create a customer deposit record inside NetSuite as soon as a Shopify customer makes an advance payment for an order. To learn, how to configure a Customer Deposit record in your NetSuite account of your Shopify customer using the Robust NetSuite Integrator app, please click
here.
Setup Multiple Currency:
If you are interested in mapping your Shopify currencies with your NetSuite currencies, please select "Yes" from the drop-down menu, further follow this step-by-step guide.
Shopify Payment Method:
If you want to
map a Shopify payment method with its respective NetSuite payment method internal ID, please
click on the Configure Mapping button. To learn, how to
sync a
payment method between your Shopify store and NetSuite account using the Robust NetSuite Integrator app, please click
here.
Inventory Location mapping:
If you want to map a Shopify store location with its respective NetSuite inventory location, please click on the Configure Mapping button, further map the inventory locations. Post mapping, hit the Save button from the bottom of this App Settings section inside our Robust NetSuite Integrator app.
Shopify Delivery Speeds:
If you want to
map a Shopify shipping method with its respective NetSuite shipping method, please
click on the Configure Mapping button. To learn, how to
map a Shopify shipping method with its respective NetSuite shipping method using the Robust NetSuite Integrator app, please click
here.
Note: Make sure to hit the "Save" button, after modifying anything in this Shopify Setting section.