Robust NetSuite Integrator: Complete Feature List

Robust NetSuite Integrator: Complete Feature List

Complete Feature List

This below table shows the compatibility of our integrator with all Shopify & Oracle NetSuite plans.

Oracle NetSuite Editions
Shopify Plans
Robust NetSuite Integrator Support

NetSuite

NetSuite One World

NetSuite CRM

NetSuite CRM+
Starter

Basic

Shopify

Advanced

Shopify Plus
All Oracle NetSuite editions can be configured with all Shopify plans using our integrator.

Plans Coverage

Top Features
Advanced Unlimited
Max Unlimited
Enterprise
Pricing
$199.99 per month
$300 per month
Give Us Your Use Case
Sync new orders from Shopify to NetSuite
Unlimited
Unlimited
Unlimited
Sync new customers data from Shopify to NetSuite
Yes
Yes
Yes
Sync billing information from Shopify to NetSuite
Yes
Yes
Yes
Sync transaction-related information such as (Payment method used, Payment gateway used, etc.) from Shopify to NetSuite
Yes
Yes
Yes
Sync payout records from Shopify to NetSuite
No
No
Yes
Sync order fulfillment status such as (fulfilled, partially fulfilled, etc.) from NetSuite to Shopify
Yes
Yes
Yes
Sync item inventory levels from NetSuite to Shopify
Yes
Yes
Yes
Order (cancellations / refunds) between NetSuite and Shopify
No
Yes
Yes
Customized Development
No
No
Yes
Shopify Metafields updates and mapping
No
Yes
Yes
Minimum Order Quantity (Variant Level)
No
No
Yes
Priority support
Yes
Yes
Yes
Support hours
Unlimited
Unlimited
Unlimited
Dedicated Customer Success Manager
$900 per year$900 per year$900 per year
Product Price Level Sync between NetSuite and Shopify
No
Yes
Yes
Customer Price Level Sync between NetSuite and Shopify
No
No
Yes
Quantity Break Pricing / Bulk Pricing Sync between NetSuite and Shopify
No
No
Yes
Product Sync between NetSuite and Shopify
No
Yes
Yes

Detailed Explanation of each feature


Feature
Explanation
Orders
Supports Shopify’s multi-channel order import to NetSuite.

Can sync orders from Shopify to NetSuite as a (Sales Order, Cash Sale, OR Invoice).

Auto-transform a Shopify sales order to a NetSuite Cash Sale, OR Invoice.

(Handles / blocks) the sync of duplicate orders. The integrator also supports duplicate order field mapping to check and avoid syncing already existing orders inside NetSuite.

The integrator also allows you to configure and sync either your Shopify online sales channel orders, unfulfilled orders, or fulfilled orders to your NetSuite account.

Supports multiple currency orders.

Supports canceled OR refunded orders.

Can sync Shopify’s POS orders into NetSuite.

Supports NetSuite’s both standard and custom transaction forms to import Shopify orders.

Supports both pending fulfillment and pending approval use cases of NetSuite order sync.

Can hold orders for different time intervals i.e. 15 mins, 30 mins, etc.

Supports Shopify’s tags functionality to differentiate the orders synced by the Robust NetSuite Integration.

Supports line item level tax mapping, as well as order level tax mapping. Note: It is recommended to configure taxes in both Shopify and NetSuite to have a smoother experience. You can reach out to either their support teams, OR our customer success team to overcome any issues.

Supports Shopify order deposits.

Supports order edit functionality to make sure that wherever you do the changes, they sync between both the platforms accurately.
CustomersCustomer information gets synchronized in real-time between NetSuite and Shopify with the order information.

Supports both create and update functionality.

Supports NetSuite’s default customer criteria i.e. All of your Shopify orders can be created inside your preferred NetSuite customer.

Unique prefixes, OR suffixes can be added to a customer to differentiate the same name inside NetSuite.

Handling of duplicate customer data.

Sync Shopify’s abandoned checkout customer as a NetSuite lead.

Supports NetSuite’s both standard and custom entry forms to import Shopify customers.

Supports customer price level mapping either via an add-on, OR our Enterprise plan (review Plans page for more details).

Supports NetSuite’s customer deposit.

Supports quantity break pricing as well as bulk pricing.
Billing
Supports a sync of all the billing related information of a Shopify (order / customer) to NetSuite via standard OR custom field mapping.

Example: Billing address, billing name, etc.

Transaction
Supports a sync of all the transaction related information of a Shopify (order / customer) to NetSuite via standard OR custom field mapping.

Example: Total amount, transaction ID, payment method, payment gateway, credit card number, etc.

Supports a payment method mapping between Shopify and NetSuite for all types of Shopify payments (Apple Pay, Google Pay, VISA, MasterCard, etc.), PayPal, etc.

Supports multiple currency transaction sync for all your multi-channel transactions.
Payout
Integrator allows you to auto-sync your Shopify payouts to a NetSuite payout record.
FulfillmentSupports NetSuite transaction fulfillment sync to Shopify i.e. NetSuite's order status as well as its fulfillment link will be synced to Shopify.

Can sync package tracking number i.e. (item fulfillment record) of a NetSuite transaction from both standard, OR custom fields.

Integration also supports single OR multiple package tracking number sync.

Integration also allows you to sync back NetSuite's package tracking number i.e. (item fulfillment record) with, OR without its URL to your Shopify order.

Integration allows, further, triggers Shopify to send its shipping confirmation email to your customer to update them about their packages.

Supports a shipping method mapping between Shopify and NetSuite for all types of Shopify shipping rates as well as carrier calculated rates (DHL, FedEx, etc.).
Inventory / Fulfillment locationCan sync inventory from NetSuite to Shopify every 30-40 mins. (Lower frequency is also available, feel free to share your use case at help@webbeeglobal.com).

Allows you to configure and match your store's default fulfillment location to sync all the Shopify orders & your inventory appropriately.

For inventory sync, the integrator can map SKUs between Shopify and NetSuite using NetSuite’s following standard fields: (ItemID, DisplayName, PageTitle, UPC code, and InternalID) as well as custom fields.

Supports single OR multiple location mapping between Shopify and NetSuite for  a wide angle inventory sync.

By default, the integrator picks up the inventory from NetSuite’s “Quantity Available” field.
Order cancellations / refunds
Supports both the cancellation as well as refund related information sync between Shopify and NetSuite.

Supports complete OR partial refund sync. Note: Complete refund, OR cancellation works till any of the items hasn't shipped inside NetSuite.

Supports bi-directional flow i.e. NetSuite to Shopify. Shopify to NetSuite.
Product Listing
Can (list / sync) products between NetSuite and Shopify.

Supports both standard and custom field information sync.

Supports metafields information sync.

Supports all types of data sync i.e. Image, Text, etc.

Supports both the parent item as well as child item sync.

Supports both (delete / edit) sync i.e. If you (delete / edit) any information in either of the platforms, the integrator will sync it appropriately.
Product Price Level
Integrator can map NetSuite's Product price levels to Shopify’s sale and compare at price fields.

Supports price level in terms of store currencies.
Fields Mapping
Supports both the transaction and entity field mapping.

Supports both the standard and custom field mapping.

Supports free-form text, checkbox, and list/type record mapping.

Supports item level discount mapping.

Supports order level discount mapping.
Shopify POS
Supports a default NetSuite customer mapping for your Shopify POS.

Supports NetSuite’s tip item SKU mapping.

Supports NetSuite’s fallback SKU mapping.

Supports NetSuite's default SKU mapping.

Supports NetSuite's custom item mapping.
Customized Development
Only available in our Enterprise plan.

Notes

  1. The client is responsible for configuring, auditing, maintaining, and troubleshooting of their Oracle NetSuite and Shopify accounts.
  2. Any functionality of the Robust NetSuite Integrator app not explicitly stated as in or out of scope requires further review by WebBee eSolutions Private Limited.
  3. Our Free, Advanced Unlimited and Max Unlimited plans support all the following add-ons: Auto Return Management (Auto RMA), Customer Pricing, Quantity Pricing, Product Listing, Product Price Level Sync to help you get the best of the Robust NetSuite Integrator.