There were two items in order but delivered only one item to customer?
The reason why this or similar orders got delivered to customers with less items.
How to fix this error:
The reason why this or similar orders got delivered to customers with less items.
As soon as orders are accepted by Amazon, there is no change considered post that at Amazon FBA's end.
it looks like a new item was added or quantity changed later by the customer or the same was added at merchant's end. Our app imports the order and syncs it to Amazon FBA in real time. How to fix this error:
To overcome this issue you can enable the feature:
Hold orders for post-purchase order edits in our app and select the time period for delay/ hold accordingly.
This will allow you to have a buffer time to make the changes in Shopify orders with SKUs edits etc. and then orders would be syncing automatically to Amazon FBA post that hold time period.
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.