There were two items in order but delivered only one item to customer?

There were two items in order but delivered only one item to customer?

The reason why this or similar orders got delivered to customers with less items.

How to fix this error:


The reason why this or similar orders got delivered to customers with less items.
As soon as orders are accepted by Amazon, there is no change considered post that at Amazon FBA's end.
it looks like a new item was added or quantity changed later by the customer or the same was added at merchant's end. Our app imports the order and syncs it to Amazon FBA in real time.

How to fix this error:
To overcome this issue you can enable the feature:
Hold orders for post-purchase order edits in our app and select the time period for delay/ hold accordingly.
This will allow you to have a buffer time to make the changes in Shopify orders with SKUs edits etc. and then orders would be syncing automatically to Amazon FBA post that hold time period.




In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.

    • Related Articles

    • How to manage an FBA order with one item available in the Amazon warehouse and the other item out of stock?

      How to manage an FBA order with one item available in the Amazon warehouse and the other item out of stock there? There are two scenarios here to manage the same. 1. Complete rejection of Order: >>If any item of the orders is not available, your ...

    • Error: This order contains ARCHIVED item-SKU

      The reason why this or similar orders got rejected by Amazon This or similar orders contain SKUs that are archived in our app, as a result, our app didn't forward them to Amazon FBA for their fulfillment. How to fix this error Step 1: Activate the ...

    • What does "Send Archived item order Notification" mean?

      If an Archived item contains in any order then the order will be created without that item on Amazon and you will get the Email notification . Set as "YES" For Instance: If you place an order containing 5 items (4 Active items & 1 archived item) then ...

    • Error Occurrence: Archived item in the Order no.

      Reason why ? Similar orders got rejected by Amazon FBA It seems that this order contains one or more Archived SKUs as a result, our app Amazon MCF by WebBee couldn't forward order to Amazon FBA for its fulfillment. How to fix order error ? Step 1: If ...

    • Why is an Item SKU mandatory ?

      An SKU helps in stock keeping and tracking individual items. If you want to have an accurate inventory management system, one of the most important things is to set up SKUs for your products. IMPACT OF BLANK ITEM SKU ** When you create an item make ...