Order Sync:

1. Auto-Sync: If you are interested in syncing your TikTok orders to your Amazon FBA marketplace automatically, then turn on the Order Sync Status toggle from the Dashboard page of the app. This will be updated after every 60 minutes.
2. Manual: If you are interested in syncing your TikTok orders to your Amazon FBA marketplaces as per your preference, then go to the Order Log page and further click on the Resubmit button corresponding to those orders that you want to sync.
   
1. Note: This can only be done if the Order Sync toggle under the Dashboard page or under MCF Marketplace settings is off.
   
3. Hold: If you want some delays for orders to sync to Amazon FBA, then you can select a time duration for the same. Click here to learn more about the configuration page.
   

AMCF TikTok Automatic Order Sync

Inventory Sync:

1. Go to the Configuration Page > Marketplace Settings, and turn on the Auto Import Inventory from Amazon FBA to TikTok toggle
   

Note:

1. Make sure that the TikTok location (TikTok Warehouse to be used for Inventory Update) is updated in our app. Learn more about Inventory Update in AMCF TikTok by Webbee.
   
2. Make sure that your TikTok SKUs are mapped to their corresponding Amazon FBA SKUs. Learn more about SKU Mapping in AMCF TikTok by WebBee.
   
3. Make sure that the inventory sync toggle is turned on to sync available FBA inventory from the Amazon seller.
   

AMCF TikTok Automatic Inventory Update

Tracking Sync:

1. Go to the Dashboard Page and turn on the Tracking Sync Status toggle.
   Note: Make sure that this toggle is always turned on to get the tracking updates for your TikTok shop orders.

AMCF TikTok Automatic Tracking Update

Frequently Asked Questions (FAQs)

1. What is Auto Order Sync?

Auto Order Sync automatically exports eligible TikTok Shop orders to your Amazon FBA account without requiring manual action. When enabled, the app checks for new orders approximately every 60 minutes.

2. How do I enable automatic Order Sync?

Go to the Dashboard (or MCF Marketplace Settings) and turn on the Order Sync Status toggle.

3. How often are orders synchronized automatically?

When Order Sync is enabled, the app automatically synchronizes eligible orders approximately every 60 minutes.

4. Can I manually sync orders instead of using Auto Sync?

Yes. If you prefer to review orders before sending them to Amazon FBA, you can manually export them using the Re-submit button on the Order Log page.

5. When can I use the Re-submit button?

The Re-submit option is available only when the Order Sync toggle is disabled. This allows you to manually choose which orders to send to Amazon FBA.

6. What is the Hold option for Order Sync?

The Hold option allows you to delay exporting orders to Amazon FBA for a specified period. This is useful if you want additional time to review, edit, or cancel orders before they are fulfilled.

7. Does the Hold setting apply to all orders?

Yes. Orders are delayed according to the configured hold duration before they are exported to Amazon FBA.

8. How do I enable automatic Inventory Sync?

Navigate to:

Configuration → Marketplace Settings

Enable the Auto Import Inventory from Amazon FBA to TikTok toggle.

9. What is required for Inventory Sync to work correctly?

Before enabling Inventory Sync, make sure:

• A TikTok Warehouse (Location) has been selected in the app.

• TikTok Shop SKUs are correctly mapped to their corresponding Amazon FBA SKUs.

• The Inventory Sync toggle is enabled.

• Inventory is available in your Amazon FBA account.

10. Why isn't my inventory updating in TikTok Shop?

Inventory updates may fail if:

• No TikTok warehouse/location is selected.

• SKU Mapping is incomplete or incorrect.

• The Inventory Sync toggle is disabled.

• The product has no available inventory in Amazon FBA.

11. Does Inventory Sync create or list products in TikTok Shop?

No. Inventory Sync only updates stock quantities for products that already exist and are correctly mapped. Product listing is a separate feature.

12. What is Tracking Sync?

Tracking Sync automatically updates tracking numbers and shipping information from Amazon FBA to TikTok Shop after Amazon ships an order.

13. How do I enable Tracking Sync?

Go to the Dashboard and enable the Tracking Sync Status toggle.

14. Why should I keep Tracking Sync enabled?

Keeping Tracking Sync enabled ensures that shipment tracking information is automatically sent to TikTok Shop, helping customers receive timely tracking updates.

15. When is tracking information updated?

Tracking information is synchronized after Amazon FBA ships the order. Updates are processed automatically during the app's scheduled tracking synchronization.

16. Can I enable Order Sync, Inventory Sync, and Tracking Sync independently?

Yes. Each synchronization feature can be enabled or disabled separately, allowing you to configure the integration according to your business requirements.

17. Why aren't my orders syncing automatically?

Check the following:

• The Order Sync toggle is enabled.

• The order meets the configured Order Processing Criteria.

• SKU Mapping has been completed.

• There are no synchronization errors or Amazon validation issues.

18. Why aren't my tracking updates appearing in TikTok Shop?

Verify that:

• The Tracking Sync toggle is enabled.

• Amazon has shipped the order.

• The order has a valid tracking number.

• The scheduled tracking synchronization has completed.

19. Can I switch between automatic and manual order synchronization?

Yes. You can disable Order Sync at any time and manually export orders using the Re-submit button. Likewise, you can re-enable automatic synchronization whenever you prefer.