Why my products inventory/ stocks not syncing from Amazon to Shopify via Amazon MCF by WebBee?

If the inventory does not sync back to Shopify from the Amazon seller. Possible reasons for the inventory not syncing correctly from the Amazon seller to Shopify products include the following reasons:

1. Inventory sync toggle is off:

Solution: This should be enabled to update inventory/stock numbers from Amazon MCF/FBA to Shopify for mapped SKUs under "Auto Import Inventory from Amazon FBA to Shopify".

Inventory Sync Toggle

2. FBA Location is missing in our app:

Solution: The FBA location for their respective marketplace should be updated under the Shopify location to be used for inventory updates, as shown in the screenshot below.

Shopify location for inventory update via webbee app

3. FBA SKUs not mapped / missing in our app:

Solution: Here, check & review whether Shopify SKUs are mapped or not with Amazon FBA SKUs on the SKU mapping page. To find out more, click here.

SKU Mapping Page

4. Using another 3rd party app to manage inventory:

If you are using another third-party app to manage inventory in Shopify while also using our app. This will stop the automatic sync through our app.

Solution: Use our app instead of the third-party inventory app and uninstall the third-party app.

Third Party App manages inventory

5. Updating Inventory Manually in Shopify: 

If you manually update products/SKUs in Shopify, Amazon will sync the stock numbers back. Making manual changes to Shopify orders, such as changing SKUs or quantities. This will stop the automatic sync through our app.

Solution: Stop updating inventory manually and let our app do the job automatically for you.

Shopify Manual Inventory Update

6. Mandatory settings are not configured properly:

Due to some settings in Shopify, Shopify products are not added to FBA locations.  This location should be added to Shopify SKUs that are mapped to their respective FBA SKUs through the SKU Mapping page in our app. This will stop the automatic sync through our app.

Solution: Click here to know more.

If you have any questions or want some assistance, feel free to reach out to us at help@webbeeglobal.com.

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