Troubleshooting
What is the benefit of “Send Amazon Order Shipping Notification To Customer”?
Well, if you have regular updates about your order then you can easily get to know when your product will get delivered. Open the App > Click on Configuration > Go to App settings By default, "Yes" is selected so that customer will get shipping ...
Is it possible within the app to turn off FBA fulfillment for an individual product, but still receive inventory updates for rest of the items from Amazon FBA?
Yes, it is possible within our app to disable FBA fulfillment for an individual product but rest of the items will receive inventory updates about the products from Amazon FBA To disable an inventory update of a specific item you will need to archive ...
What if my order status is showing me an “Error”?
If your order status is showing you any error, just click on the Error button in order log and check the message pop up with detailed reason. Check below the image of error message with reason - Missing either address or customer information When you ...
What about if my order is rejected by Amazon?
If your order is rejected, that is due to some of the reasons. Just hover on the icon next to “Rejected by Amazon” status and a message pop up will be displayed. It will tell you the exact reason behind order rejection by Amazon FBA. Check screenshot ...
How to re-submit orders to Amazon MCF in AMCF Shopify?
To resubmit your order, visit the Order Log page in the AMCF Shopify. If your order sync toggle is turned off, your order status will appear as pending, and you will need to manually sync those orders using the "Resubmit to Amazon" button. If your ...
How much time does it take to sync items automatically and manually?
Automatic item sync Our app takes upto 6 hours to import & map new product listings between your Shopify & Amazon FBA products. Manually item sync If you are interested in importing & mapping new product listings between your Shopify & Amazon FBA ...
How to add additional / multiple Amazon FBA marketplace in our app?
Open the Amazon MCF by Webbee App > Click on Configuration > Go to Amazon MCF Marketplace Settings (Please ensure prior to that you are logged-in to your Amazon seller account as an admin user.) 1. Click on Amazon MCF Settings under Configuration in ...
How to Send Order Shipping Email Notification to Customer via our app?
To Send Order Shipping Email Notification to Customer: There are following steps on same: Open the App > Click on Configuration > Go to App Settings By Default Value is "YES" with Shopify. however, can be selected Amazon or both also if required. ...
What is the expected time for Order, Inventory & Tracking Sync?
If your Amazon MCF app by WebBee is configured correctly, below are the timeframes in which we will sync the following data between your Shopify store and Amazon FBA marketplaces. Time intervals: Order Sync: Real time, Pre-Configured Hold Order ...
How to check if the app is configured correctly?
A Shopify Merchant using Amazon MCF by WebBee app can check its correct configuration by placing a test order on his Shopify store and finding the same order on the Amazon Seller Central. For example, a test order with no #1001 on a Shopify store if ...
In which Amazon FBA marketplaces, does the app-Amazon MCF by WebBee work?
The Amazon MCF by WebBee app is compatible with all FBA marketplaces that accept MCF or FBA orders from Amazon sellers. The app also supports FBA inventory and all active Amazon product listings. European region (France, Germany, Italy, Spain, ...
Does this app handle my product variations?
Yes, Amazon MCF by WebBee App is capable to handle product variations. If on Amazon, your products are setup as variations then those same relationships will be carried over into Amazon Multi-channel Fulfillment Shopify App. Also, we do support new ...
Popular Articles
How to re-submit orders in our app?
How to re-submit orders in our app? You can find the Re-submit button -- Open the App >> Go to Orders Page Manually re-submit the orders to send them to AMAZON. > After turning off the order sync button, you can validate the orders manually as per ...
How to import past orders inside the app?
How to import past orders inside the app? On this page Step 1: Step 2: Important notes: Step 1: Open the Order Log page of Amazon MCF by WebBee app, further click on the Import Order button. Below is a screenshot just to help you understand this ...
4PL order can not be shipped by Amazon MCF
The below steps are for US Marketplace only. Error: "4PL order, can not be shipped by Amazon MCF" Reason: Before Order creation, TikTok Shipping method is the preferred one, causing the 4PL error. Resolution: Orders marked with 4PL error need to be ...
Inventory Update from Amazon FBA active products to Shopify Products via Amazon MCF by WebBee APP
1. Multiple Amazon Seller Accounts Connect the Amazon Seller accounts in the WebBee app: Authorize and connect each Amazon Seller account (e.g., Amazon FBA US, Amazon FBA INDIA, Amazon FBA JP). Once connected, these accounts will be visible in the ...
Shopify: Amazon MCF by WebBee App - Complete Feature List
Complete Feature List This below table shows the compatibility of the Amazon MCF app by WebBee with all Shopify plans. Amazon MCF app Plans Shopify Plans Support Trial Starter Professional Plus Enterprise Starter Basic Shopify Advanced Shopify Plus ...