Troubleshooting
Why is an Item SKU mandatory ?
An SKU helps in stock keeping and tracking individual items. If you want to have an accurate inventory management system, one of the most important things is to set up SKUs for your products. IMPACT OF BLANK ITEM SKU ** When you create an item make ...
What is the benefit of “Send Amazon Order Shipping Notification To Customer”?
Well, if you have regular updates about your order then you can easily get to know when your product will get delivered. Open the App > Click on Configuration > Go to App settings By default, "Yes" is selected so that customer will get shipping ...
Is it possible within the app to turn off FBA fulfillment for an individual product, but still receive inventory updates for rest of the items from Amazon FBA?
Yes, it is possible within our app to disable FBA fulfillment for an individual product but rest of the items will receive inventory updates about the products from Amazon FBA To disable an inventory update of a specific item you will need to archive ...
What if my order status is showing me an “Error”?
If your order status is showing you any error, just click on the Error button in order log and check the message pop up with detailed reason. Check below the image of error message with reason - Missing either address or customer information When you ...
What about if my order is rejected by Amazon?
If your order is rejected, that is due to some of the reasons. Just click on the Status “Rejected by Amazon” button and a message pop up will be displayed. It will tell you the exact reason behind order rejection by Amazon FBA. Check screenshot below ...
How to re-submit orders in our app?
You can find the Re-submit button -- Open the App >> Go to Order Log Manually re-submit the orders to send them to AMAZON > After turning off the order sync button, you can validate the orders manually as per your wish before sending/ syncing them to ...
How much time does it take to sync items automatically and manually?
Automatic item sync Our app takes upto 6 hours to import & map new product listings between your Shopify & Amazon FBA products. Manually item sync If you are interested in importing & mapping new product listings between your Shopify & Amazon FBA ...
How to add additional / multiple Amazon FBA marketplace in our app?
Open the App > Click on Configuration > Go to Amazon MCF Settings (Please ensure prior that you are logged-in to your Amazon seller account as an admin user) 1. Click on Amazon MCF Settings under Configuration in our app. 2. Click on Add New Amazon ...
How to Send Order Shipping Email Notification to Customer via our app?
To Send Order Shipping Email Notification to Customer: There are following steps on same: Open the App > Click on Configuration > Go to App Settings By Default Value is "YES" with Shopify. however, can be selected Amazon or both also if required. ...
What is Auto Export High Risk Orders?
Auto Export High Risk Orders: The app can utilize the Shopify's ability to detect and act on High Risk orders. It can ignore or block and send email notifications to admin for these orders. Order risks show the results of fraud checks that have been ...
What is the expected time for Order, Inventory & Tracking Sync?
If our Amazon MCF app by WebBee is configured correctly, below are the timeframes in which we will sync the following data between your Shopify store, and Amazon FBA marketplaces. Time intervals: Order Sync time: Real time, Pre-Configured Hold Order ...
How to check if the app is configured correctly?
A Shopify Merchant using Amazon MCF by WebBee app can check its correct configuration by placing a test order on his Shopify store and finding the same order on the Amazon Seller Central. For example, a test order with no #1001 on a Shopify store if ...
In which Amazon FBA marketplaces, does the app-Amazon MCF by WebBee work?
Amazon MCF by WebBee app mainly works in all FBA marketplaces which are ready to place a MCF order or FBA order from Amazon seller under that respective FBA marketplace, also it should have FBA available inventory there too, along with all active & ...
Does this app handle my product variations?
Yes, Amazon MCF by WebBee App is capable to handle product variations. If on Amazon, your products are setup as variations then those same relationships will be carried over into Amazon Multi-channel Fulfillment Shopify App. Also, we do support new ...
Popular Articles
How to re-submit orders in our app?
How to re-submit orders in our app? You can find the Re-submit button -- Open the App >> Go to Orders Page Manually re-submit the orders to send them to AMAZON. > After turning off the order sync button, you can validate the orders manually as per ...
How to import past orders inside the app?
How to import past orders inside the app? On this page Step 1: Step 2: Important notes: Step 1: Open the Order Log page of Amazon MCF by WebBee app, further click on the Import Order button. Below is a screenshot just to help you understand this ...
4PL order can not be shipped by Amazon MCF
The below steps are for US Marketplace only. Error: "4PL order, can not be shipped by Amazon MCF" Reason: Before Order creation, TikTok Shipping method is the preferred one, causing the 4PL error. Resolution: Orders marked with 4PL error need to be ...
How to set correct mapping of same Shopify Bundled products?
In case, you want to ship more than one quantity of a same Shopify SKU, please follow the below-mentioned steps. Step 1: Open your Shopify store. Go to the Product Linking section, further click on the Auto Multi-Channel Fulfillment app. Step 2: Once ...
Shopify: Amazon MCF by WebBee -app's complete feature list
Complete Feature List This below table shows the compatibility of the Amazon MCF app by WebBee with all Shopify plans. Amazon MCF app Plans Shopify Plans Support Trial Starter Professional Plus Enterprise Starter Basic Shopify Advanced Shopify Plus ...