This can be followed under a use case when the Payment authorized on Shopify needs to be voided once the Order is cancelled in Oracle NetSuite .
This can be done via Robust NetSuite Integrator as per the below steps:
Step 1
Test Order Created in Shopify , the order will be sent to NetSuite via Robust NetSuite Integrator
Step 2
Once the order is sent to NetSuite and is then cancelled in NetSuite will sync back the status back to Shopify .
Note : To let the cancelled status sync back to Shopify from Oracle NetSuite , Auto Sync NetSuite Item fulfillments to Shopify and Sync RMA from NetSuite to Shopify should always be enabled in Robust NetSuite Integrator application.
Step 3
Once the Order status is synced back to Shopify as Cancelled / Closed the order in the Shopify will be voided .
So now the order cancelled , the payment recorded will be VOIDED .
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.
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