Error : '[Code=UNIQUE_CUST_ID_REQD] A customer record with this ID already exists. You must enter a unique customer ID for each record you create. To correct this record, enter a new customer ID in the Customer field.
The reason why this or similar orders got rejected by NetSuite
It seems that a customer record with this "NetSuite Internal ID" already exists inside NetSuite, as a result, our app couldn't sync this order to NetSuite.
There could be two methods to fix this error:
Method 1
Step 1:
- Open NetSuite and from the top-navigation pane click on the Setup > Company > Auto-Generated Numbers
- Inside the Entities sub-tab, make sure to (check/enable) the (Customer Type & Allow Override) fields
- Once, done save the changes
Step 2:
- Open the Robust NetSuite Integrator, and go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
- In the action tab, click on the Re-submit button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
Method 2
In our Robust NetSuite Integrator, we have got a functionality in the configuration page where you can add prefix or suffix as per your convenience in case we have a Duplicate Customer Entity (If):
NetSuite keeps customer entity id as customer name or company name, but whenever any customer details contain the same company name or same customer name then NetSuite does not create a customer with a duplicate entity id. In that case, we add some prefix or suffix value in customer entity id just to avoid duplicate entity and create a customer on NetSuite successfully.
By Default, it is selected as "NO". You can select the drop-down either BY PREFIX or BY SUFFIX as per your requirement.
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.