Error: Archived Item in the Order no:

Error: Archived Item in the Order no:

The reason why this or similar orders got rejected by Amazon

It seems that this order contains 1 or more Archived SKUs as a result, our app couldn't forward this order to Amazon FBA for its fulfillment.

How to fix this error

Step 1:

  1. If you want to fulfill this order manually from your non-Amazon FBA warehouse, then simply open this order inside your BigCommerce store, and process it accordingly 

Step 2a:

  1. If you want to fulfill this order from your Amazon FBA warehouse, simply go to the Item Mapping page
  2. In the BigCommerce SKU field, enter the archived SKU that you want to activate, and hit the Search button
  3. In the action tab, click on the Active button corresponding to an SKU that you want to activate

Step 2b:

  1. Go to the Order Log page
  2. In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
  3. In the action tab, click on the Re-submit button
  4. Upon, successful re-submission, you will see the status of this order changed to Accepted by Amazon
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.

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