Frequently Asked Questions (FAQs)

1. Why do I need to add an Amazon FBA marketplace?

Adding an Amazon FBA marketplace connects your Amazon Seller Central account with the WebBee app, enabling features such as order fulfillment, inventory synchronization, product listing, and tracking updates.

2. Where can I add an Amazon FBA marketplace?

Navigate to:

Amazon MCF by WebBee App → Configuration → Marketplace Settings

Then click Add New Amazon Marketplace.

3. Do I need an Amazon Seller Central account?

Yes. You must have an active Amazon Seller Central account with Amazon FBA enabled to connect your marketplace.

4. Do I need administrator access to connect my Amazon account?

Yes. You should be logged in to your Amazon Seller Central account as an administrator before attempting to connect the marketplace.

5. Which Amazon marketplaces can I connect?

You can connect the Amazon marketplace(s) supported by the app, such as Amazon US, and other supported regional marketplaces available in the marketplace selection list.

6. What happens after I click Connect?

You will be redirected to Amazon Seller Central to authorize the connection. After authorization is complete, you will automatically be redirected back to the WebBee app, where the marketplace will be connected.

7. Is it safe to connect my Amazon Seller account?

Yes. The connection is established through Amazon's secure authorization process, allowing the app to access only the permissions you approve.

8. Can I connect more than one Amazon marketplace?

Yes. If supported by your subscription and account configuration, you can connect multiple Amazon marketplaces by repeating the connection process.

9. What should I do if I'm not redirected back to the app after connecting?

If the redirection does not occur:

• Refresh the WebBee app.

• Verify that the marketplace has been added under Marketplace Settings.

• If the connection is not visible, try connecting again or contact WebBee Support.

10. Why can't I connect my Amazon marketplace?

Possible reasons include:

• You are not logged in as an Amazon Seller Central administrator.

• Your Amazon Seller account is inactive or restricted.

• Browser pop-ups or cookies are blocked.

• The authorization process was not completed.

11. Can I disconnect or reconnect an Amazon marketplace later?

Yes. You can manage your connected marketplaces from the Marketplace Settings page if you need to reconnect or update your integration.

12. What features become available after connecting my Amazon marketplace?

Once connected, you can use supported features such as:

• Order synchronization

• Inventory synchronization

• Product listing

• SKU Mapping

• Tracking synchronization

• Amazon FBA order fulfillment

13. Do I need to configure anything after connecting the marketplace?

Yes. Depending on your workflow, you may also need to:

• Configure marketplace settings.

• Complete SKU Mapping.

• Select a TikTok warehouse/location.

• Configure Category Mapping.

• Enable Order, Inventory, and Tracking Sync.

14. How can I verify that my marketplace was connected successfully?

After completing the authorization process, the connected marketplace should appear under Marketplace Settings in the WebBee app. You can also verify that synchronization features are available.