Troubleshooting
Error: The seller does not have an eligible Amazon account to call Amazon MWS
The reason why this or similar orders got rejected by Amazon It seems that your Amazon Seller Central account is either not registered with Amazon's Marketplace Web Services (MWS) OR you need to do the registration again. How to fix this error ...
Error: Credentials for Amazon-__ is not available
The reason why this or similar orders got rejected by Amazon It seems that you are trying to fulfill an order in the marketplace where you don't actually have an Amazon FBA inventory OR physically stock your Amazon FBA items. Example: You are trying ...
Error: SKU Failure reason is Inventory Unavailable at Amazon FBA
The reason why this or similar orders got rejected by Amazon It seems that for this particular SKU (the one that is mentioned in the error email) inventory is not available at your Amazon FBA warehouse, as a result, our app couldn't forward this ...
Value Delivery SLA Unavailable. Reason - Delivery SLA is not available for destination address.
The reason why this or similar orders got rejected by Amazon Either the shipping address of this order is not correct OR the mapped Amazon shipping method is not supported by this shipping address. Example: Let's say that you have a "Priority" ...
Error: FulfillmentOutboundShipment.GetFulfillmentPreview is denied
The reason why this or similar orders got rejected by Amazon It seems that our app's Amazon Marketplace Web Service (MWS) permissions are expired in your Amazon Seller Central account, as a result, it couldn't forward this order to Amazon FBA for its ...
Error: SIPS call failed
The reason why this or similar orders got rejected by Amazon It seems that there is an issue from Amazon's side, as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. How to fix this error Steps: Wait for 10-15 mins Go ...
Error: A create request already exists for MerchantFulfillmentOrderId
The reason why this or similar orders got rejected by Amazon It seems that this order already exists in your Amazon Seller Central account, as a result, our app couldn't forward it to Amazon FBA for its fulfillment. In case, you have any questions OR ...
Popular Articles
Does this app handle my product variations?
Yes, Amazon MCF by WebBee App is capable to handle product variations. If on Amazon, your products are setup as variations then those same relationships will be carried over into Amazon Multi-channel Fulfillment Shopify App. Also, we do support new ...
How to set correct mapping of same Shopify Bundled products?
In case, you want to ship more than one quantity of a same Shopify SKU, please follow the below-mentioned steps. Step 1: Open your Shopify store. Go to the Product Linking section, further click on the Auto Multi-Channel Fulfillment app. Step 2: Once ...
Shopify: Amazon MCF by WebBee -app's complete feature list
Complete Feature List This below table shows the compatibility of the Amazon MCF app by WebBee with all Shopify plans. Amazon MCF app Plans Shopify Plans Support Trial Starter Professional Plus Enterprise Starter Basic Shopify Advanced Shopify Plus ...
How to check if the app is configured correctly?
A Shopify Merchant using Amazon MCF by WebBee app can check its correct configuration by placing a test order on his Shopify store and finding the same order on the Amazon Seller Central. For example, a test order with no #1001 on a Shopify store if ...
My Amazon order status is shipped but it is still showing unfulfilled to me. Why?
Don’t worry, Order status will get updated after 2-3 hours. Your status will be “Fulfilled” in the Shopify fulfillment status as soon as this is complete in Amazon seller and automatically our app will show this as "Closed" order status in the order ...