Troubleshooting
Error: The seller does not have an eligible Amazon account to call Amazon MWS
The reason why this or similar orders got rejected by Amazon It seems that your Amazon Seller Central account is either not registered with Amazon's Marketplace Web Services (MWS) OR you need to do the registration again. How to fix this error ...
Error: Credentials for Amazon-__ is not available
The reason why this or similar orders got rejected by Amazon It seems that you are trying to fulfill an order in the marketplace where you don't actually have an Amazon FBA inventory OR physically stock your Amazon FBA items. Example: You are trying ...
Error: SKU Failure reason is Inventory Unavailable at Amazon FBA
The reason why this or similar orders got rejected by Amazon It seems that for this particular SKU (the one that is mentioned in the error email) inventory is not available at your Amazon FBA warehouse, as a result, our app couldn't forward this ...
Value Delivery SLA Unavailable. Reason - Delivery SLA is not available for destination address.
The reason why this or similar orders got rejected by Amazon Either the shipping address of this order is not correct OR the mapped Amazon shipping method is not supported by this shipping address. Example: Let's say that you have a "Priority" ...
Error: FulfillmentOutboundShipment.GetFulfillmentPreview is denied
The reason why this or similar orders got rejected by Amazon It seems that our app's Amazon Marketplace Web Service (MWS) permissions are expired in your Amazon Seller Central account, as a result, it couldn't forward this order to Amazon FBA for its ...
Error: SIPS call failed
The reason why this or similar orders got rejected by Amazon It seems that there is an issue from Amazon's side, as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. How to fix this error Steps: Wait for 10-15 mins Go ...
Error: A create request already exists for MerchantFulfillmentOrderId
The reason why this or similar orders got rejected by Amazon It seems that this order already exists in your Amazon Seller Central account, as a result, our app couldn't forward it to Amazon FBA for its fulfillment. In case, you have any questions OR ...
Popular Articles
How to re-submit orders in our app?
How to re-submit orders in our app? You can find the Re-submit button -- Open the App >> Go to Orders Page Manually re-submit the orders to send them to AMAZON. > After turning off the order sync button, you can validate the orders manually as per ...
How to import past orders inside the app?
How to import past orders inside the app? On this page Step 1: Step 2: Important notes: Step 1: Open the Order Log page of Amazon MCF by WebBee app, further click on the Import Order button. Below is a screenshot just to help you understand this ...
4PL order can not be shipped by Amazon MCF
The below steps are for US Marketplace only. Error: "4PL order, can not be shipped by Amazon MCF" Reason: Before Order creation, TikTok Shipping method is the preferred one, causing the 4PL error. Resolution: Orders marked with 4PL error need to be ...
Inventory Update from Amazon FBA active products to Shopify Products via Amazon MCF by WebBee APP
1. Multiple Amazon Seller Accounts Connect the Amazon Seller accounts in the WebBee app: Authorize and connect each Amazon Seller account (e.g., Amazon FBA US, Amazon FBA INDIA, Amazon FBA JP). Once connected, these accounts will be visible in the ...
How to set correct mapping of same Shopify Bundled products?
In case, you want to ship more than one quantity of a same Shopify SKU, please follow the below-mentioned steps. Step 1: Open your Shopify store. Go to the Product Linking section, further click on the Auto Multi-Channel Fulfillment app. Step 2: Once ...