Error: Sales order not created for customer with NS ID________ [Code=USER_ERROR] Please enter a payment method
The reason why this or similar orders got rejected by NetSuite
It seems that the payment method of this BigCommerce order is not mapped with its corresponding NetSuite payment method inside our integrator, as a result, this order couldn't be forwarded to your NetSuite account for its fulfillment.
How to fix this error:
Step 1:
- Open NetSuite and from the top-navigation pane, hover over to Setup > Accounting, and then click on the Accounting Lists option. Below is a screenshot to help you understand this visually.
- Now, under Filters > Type, select Payment Method to review all your NetSuite payment methods, further collect the appropriate internal ID of this rejected BigCommerce order. Below is a screenshot to help you understand this visually.
Step 2:
- Open the BigCommerce NetSuite Integrator, and go to the Configuration page
- Scroll down to this "BigCommerce Payment Method" field, and further click on "Configure Mapping" button to map all your BigCommerce payment methods with their respective NetSuite payment methods Internal ID
- Post mapping, click on the Save button to save the changes from the bottom of this "App Settings" section
Step 3:
- Go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order and hit the Search button
- In the action tab, click on the Re-submit button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.
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