Error: Sales order not created for customer with NS ID - due to Invalid shipping method
The reason why this or similar orders got rejected by NetSuite
It seems that the customer with this NS ID, selected a BigCommerce shipping method that's not mapped with the appropriate NetSuite shipping method, as a result, our app couldn't sync this order to NetSuite.
Example:
Error: Sales order not created for customer with NS ID - 1170 due to Invalid shipping method.
In this above example, a BigCommerce customer whose internal ID in NetSuite is 1170, selected a BigCommerce shipping method that wasn't mapped with the appropriate NetSuite shipping method as a result, this order got rejected by NetSuite.
How to fix this error:
Step 1:
- Open NetSuite and from the top-navigation pane click on the Lists > Accounting > Shipping Items
- Now, COPY the internal ID of that NetSuite shipping method that corresponds to this customer's selected BigCommerce shipping method. Example: On BigCommerce, your customer selected the Standard shipping method, and inside NetSuite, you are fulfilling such Standard shipping method via UPS Ground shipping method
Step 2:
- Open BigCommerce NetSuite Integrator, and go to the Configuration Page > App Settings > BigCommerce Delivery Speeds, and click on the Configure Mapping button
- Inside this newly opened pop-up, PASTE the COPIED NetSuite Internal ID corresponding to the customer's selected BigCommerce shipping method
- Click on the Save button
Step 3:
- Go to the Order Log page
- In the Order ID field, enter the Order ID of this rejected order, and hit the Search button
- In the action tab, click on the Re-submit button
- Upon, successful re-submission, you will see the status of this order changed to Accepted by NetSuite
Related Articles
Error: Sales order not created for customer with NS ID - due to Invalid shipping method
The reason why this or similar orders got rejected by NetSuite It seems that the customer with this NS ID, selected a Shopify shipping method that's not mapped with the appropriate NetSuite shipping method, as a result, our app couldn't sync this ...
How to Troubleshoot Error: Invalid shipping method in Robust NetSuite Integrator ?
The reason why this or similar orders got rejected by NetSuite The order could be rejected either this order's Shopify shipping method isn't mapped with any NetSuite shipping method, as a result, our app didn't sync it to NetSuite. Another reason ...
Error: Sales order not created for customer with NS ID - ___ [Code=INVALID_KEY_OR_REF] Invalid _______ reference key ___ for subsidiary _.
The reason why this or similar orders got rejected by NetSuite It seems that the customer with this NetSuite "______" internal ID OR this invalid "_____" NetSuite field doesn't belong to the same subsidiary, as a result, our app couldn't sync this ...
Error: Sales order not created for customer with NS ID - ___ [Code=INVALID_KEY_OR_REF] Invalid _______ reference key ___ for subsidiary _.
The reason why this or similar orders got rejected by NetSuite It seems that the customer with this NetSuite "______" internal ID OR this invalid "_____" NetSuite field doesn't belong to the same subsidiary, as a result, our app couldn't sync this ...
Error: Sales order not created for customer with NS ID - ____ [Code=INVALID_KEY_OR_REF] Invalid class reference key
The reason why this or similar orders got rejected by NetSuite It seems that the customer with this NetSuite "______" internal ID is not mapped with the correct class ID, as a result, our app couldn't sync this order to NetSuite. Example: Error: ...