Troubleshooting
Error: Sales order not created for customer with NS ID________ [Code=USER_ERROR] Please enter a payment method
The reason why this or similar orders got rejected by NetSuite It seems that the payment method of this BigCommerce order is not mapped with its corresponding NetSuite payment method inside our integrator, as a result, this order couldn't be ...
Error: Customer Deposit not created for customer [Code=INVALID_KEY_OR_REF] Invalid account reference key ___ for currency ____
The reason why this or similar orders got rejected by NetSuite It seems that the account ID entered for the Chart of Accounts in our application under configuration page is not valid , as a result, our app couldn't sync the Web deposit to this order ...
Error : '[Code=UNIQUE_CUST_ID_REQD] A customer record with this ID already exists. You must enter a unique customer ID for each record you create. To correct this record, enter a new customer ID in the Customer field.
The reason why this or similar orders got rejected by NetSuite It seems that a customer record with this "NetSuite Internal ID" already exists inside NetSuite, as a result, our app couldn't sync this order to NetSuite. There could be two methods to ...
Error: Failed to create order on NetSuite Failure Reason: [Code=INSUFFICIENT_PERMISSION] You do not have permissions to set a value for element globalsubscriptionstatus due to one of the following reasons: 1) The field is read-only; 2) An associated feature is disabled; 3) The field is available...
The reason why this or similar orders got rejected by NetSuite It seems that the sales order form that you have entered in our app's this "Sync BigCommerce transaction to NetSuite form" field has an element "globalsubscriptionstatus" that is not ...
Error: Sales order not created for customer with NS ID - ____ = [Code=USER_ERROR] Please choose a child matrix item.
The reason why this or similar orders got rejected by NetSuite It seems that in this sales order, you need to add the right variant (child item) of one of its products (parent item) because the parent item doesn't have any SKU associated with it. ...
Error: Sales order not created for customer with NS ID - _____ [Code=INSUFFICIENT_PERMISSION] You do not have permissions to set a value for element _____ due to one of the following reasons: 1) The field is read-only; 2) An associated feature is disabled; 3) The field is available...
The reason why this or similar orders got rejected by NetSuite It seems that the sales order form that you have entered in our app has an element "_____" that is not checked as "SHOW", as a result, our app couldn't sync this order to NetSuite. ...
Error: [Code=EXCEEDED_MAX_FIELD_LENGTH] The field _____ contained more than the maximum number (__) of characters allowed
The reason why this or similar orders got rejected by NetSuite It seems that in this BigCommerce order this "_____" field contains more characters than the allowance of NetSuite, as a result, our app couldn't sync it to NetSuite. Example: ...
Error: Sales order not created for customer with NS ID - _____ [Code=USER_ERROR] Please choose a shipping method to account for the shipping cost.
The reason why this or similar orders got rejected by NetSuite It seems that this order's BigCommerce shipping method isn't mapped with any NetSuite shipping method, as a result, our app didn't sync it to NetSuite. How to fix this error: Step 1a: ...
Error: [Code=UNIQUE_CUST_ID_REQD] A customer record with this ID already exists.
The reason why this or similar orders got rejected by NetSuite It seems that a customer record with this "NetSuite Internal ID" already exists inside NetSuite, as a result, our app couldn't sync this order to NetSuite. How to fix this error: Step 1: ...
Error: Sales order not created for customer with NS ID - ___ [Code=INVALID_KEY_OR_REF] Invalid _______ reference key ___ for subsidiary _.
The reason why this or similar orders got rejected by NetSuite It seems that the customer with this NetSuite "______" internal ID OR this invalid "_____" NetSuite field doesn't belong to the same subsidiary, as a result, our app couldn't sync this ...
Error: Sales order not created for customer with NS ID - ____ [Code=INVALID_KEY_OR_REF] Invalid class reference key
The reason why this or similar orders got rejected by NetSuite It seems that the customer with this NetSuite "______" internal ID is not mapped with the correct class ID, as a result, our app couldn't sync this order to NetSuite. Example: Error: ...
Error: Sales order not created for customer with NS ID - due to Invalid shipping method
The reason why this or similar orders got rejected by NetSuite It seems that the customer with this NS ID, selected a BigCommerce shipping method that's not mapped with the appropriate NetSuite shipping method, as a result, our app couldn't sync this ...
Error: Sales order not created for customer with NS ID - [Code=INVALID_KEY_OR_REF] Invalid custbody___ reference key ___.
The reason why this or similar orders got rejected by NetSuite It seems that this "custbody____" NetSuite custom field is not mapped with its correct (reference / source) internal ID, as a result, our app couldn't sync this order to NetSuite. ...
Error: Sales order not created for customer with NS ID - [Code=INVALID_CSTM_FORM] is an invalid custom form
The reason why this or similar orders got rejected by NetSuite It seems that the internal ID of this NetSuite sales order form that has been entered in our BigCommerce NetSuite Integrator is not valid for this order, as a result, our app didn't sync ...
Error: [Code=USER_ERROR] Please enter value(s) for:
The reason why this or similar orders got rejected by NetSuite It seems that "this" value is either missing inside the NetSuite customer record itself OR is mandatory in either of these (Sales Order OR Customer) forms, as a result, our app couldn't ...
Error: We are not able to find these/this SKUs on NetSuite.
The reason why this or similar orders got rejected by NetSuite It seems that this BigCommerce SKU is not mapped with its corresponding NetSuite SKU, as a result, this order couldn't be forwarded to NetSuite for its fulfillment. How to fix this error ...
Popular Articles
Does this app handle my product variations?
Yes, Amazon MCF by WebBee App is capable to handle product variations. If on Amazon, your products are setup as variations then those same relationships will be carried over into Amazon Multi-channel Fulfillment Shopify App. Also, we do support new ...
How to set correct mapping of same Shopify Bundled products?
In case, you want to ship more than one quantity of a same Shopify SKU, please follow the below-mentioned steps. Step 1: Open your Shopify store. Go to the Product Linking section, further click on the Auto Multi-Channel Fulfillment app. Step 2: Once ...
Shopify: Amazon MCF by WebBee -app's complete feature list
Complete Feature List This below table shows the compatibility of the Amazon MCF app by WebBee with all Shopify plans. Amazon MCF app Plans Shopify Plans Support Trial Starter Professional Plus Enterprise Starter Basic Shopify Advanced Shopify Plus ...
How to check if the app is configured correctly?
A Shopify Merchant using Amazon MCF by WebBee app can check its correct configuration by placing a test order on his Shopify store and finding the same order on the Amazon Seller Central. For example, a test order with no #1001 on a Shopify store if ...
My Amazon order status is shipped but it is still showing unfulfilled to me. Why?
Don’t worry, Order status will get updated after 2-3 hours. Your status will be “Fulfilled” in the Shopify fulfillment status as soon as this is complete in Amazon seller and automatically our app will show this as "Closed" order status in the order ...