Understanding Shopify-to-NetSuite Refund Sync in the RNI Shopify App by WebBee

This article explains how Shopify-to-NetSuite refunds work in the Robust NetSuite Integrator (RNI) app by WebBee. Follow the steps below:

Step 1

Open the RNI Shopify app, go to the Configuration page, and click on App Settings.
Search for the “Sync Refund Module” option.

• Select the refund type

• Enter the internal ID for the cash refund discount item

• Choose whether to create an item receipt
  

Step 2

Go to your Shopify Admin and initiate a refund.
You can process refunds based on quantity or price. Once completed, the order will be marked with a refund status. 
Note: your order should be marked as fulfilled on NetSuite.

Step 3

The RNI app runs an automatic scheduler that syncs the refund to NetSuite as a Return Authorization.

If the automatic sync fails:

• Go to the Order Logs page

• Search for the refunded order ID

• Click “Resubmit Refund from Shopify”

• A success message will confirm the retry
  

Step 4

Log in to NetSuite and check the related order record.
A Return Authorization entry will be created for the refund.

If you have any questions or suggestions, feel free to reach out to us at help@webbeeglobal.com.

• Related Articles

• Understanding Price Sync Handling in RNI Shopify by WebBee

  This article explains how Price Sync Handling works in the RNI Shopify app by WebBee. Follow the steps below: Step 1 Open the RNI Shopify app, and navigate to Configuration → App Settings, and search for “Sync Product Price.” You will see two ...

• Robust NetSuite Integrator app - Understanding the Order Statuses

  If you want to understand order statuses inside the Robust NetSuite Integrator, read this article and learn about all the order statuses in detail. 1. Overview of Order Statuses There are several statuses for orders, including pending orders, delayed ...

• Return/ Refund Management via Robust NetSuite Integrator from NetSuite to Shopify: Step by Step guide

  We have an inbuilt functionality within the application to sync Return and Refunds from NetSuite back to Shopify via our application To configure the settings for RMA via Robust NetSuite Integrator click HERE . Also for the step by step instruction ...

• How to sync Shopify Refunds to NetSuite using Robust NetSuite Integrator for Cash Sales ?

  If you are looking forward in syncing the Shopify Refunds to NetSuite , you can opt for this functionality of Robust NetSuite Integrator Step 1 Log in to your Shopify store and open our Robust NetSuite Integrator app from the Apps section, further ...

• How to create a test order using Shopify admin panel, further, sync it to your Oracle NetSuite account using WebBee's Robust NetSuite Integrator?

  If you are interested in learning all the bits of placing a test order using your Shopify store's admin panel, further, sync it to your Oracle's NetSuite account using the Robust NetSuite Integrator by WebBee, please follow the below-mentioned steps. ...