This article explains how Shopify-to-NetSuite refunds work in the Robust NetSuite Integrator (RNI) app by WebBee. Follow the steps below:

Step 1

Open the RNI Shopify app, go to the Configuration page, and click on App Settings.
Search for the “Sync Refund Module” option.

• Select the refund type

• Enter the internal ID for the cash refund discount item

• Choose whether to create an item receipt
  

Step 2

Go to your Shopify Admin and initiate a refund.
You can process refunds based on quantity or price. Once completed, the order will be marked with a refund status. 
Note: your order should be marked as fulfilled on NetSuite.

Step 3

The RNI app runs an automatic scheduler that syncs the refund to NetSuite as a Return Authorization.

If the automatic sync fails:

• Go to the Order Logs page

• Search for the refunded order ID

• Click “Resubmit Refund from Shopify”

• A success message will confirm the retry
  

Step 4

Log in to NetSuite and check the related order record.
A Return Authorization entry will be created for the refund.