BigCommerce NetSuite Integrator: Configuration Page Overview

BigCommerce NetSuite Integrator: Configuration Page Overview



Our configuration page contains 3 sections:
  1. NetSuite Settings
  2. App Settings

NetSuite Settings

The section holds mandatory credentials such as Account IDConsumer KeyConsumer SecretToken ID, and Token Secret that our integrator needs to connect with your NetSuite account. Click here to learn how to get them from your NetSuite account.

Once, you have them, simply add them to this section and hit the Authenticate & Save button. If every credential is correct, you will see a success message further, this button will change to Authenticated.



App Settings

This section contains all the settings OR standard workflows that are related to your NetSuite account & BigCommerce store.



Sync Inventory to BigCommerce

Turn on this toggle, if you want to sync your NetSuite inventory levels i.e. Individual item’s "Quantity Available" number to your BigCommerce store. Note: To ensure, correct inventory sync, please review this step-by-step guide.

Import Price from NetSuite to BigCommerce

Turn on this toggle, if you want to apply a NetSuite price level to all your BigCommerce products, so they can have their up-to-date prices inside BigCommerce. Click here to learn how to configure it.

Sync Tracking From NetSuite

Turn on this toggle, if you want to sync a NetSuite (package / item) fulfillment record OR related information i.e. tracking number as well as an order's fulfillment status from your NetSuite account to your BigCommerce store. Click here to learn how to configure it.

Sync Order From BigCommerce

Turn on this toggle, if you want to sync all your pre-configured i.e. (inside the integrator's "Select Order Status" drop-down menu) BigCommerce web orders, along with their customer information such as (shipping address, billing address, customer name, phone number, etc.) to your NetSuite account.

Sync Returned Order from NetSuite to BigCommerce

Turn on this toggle, if you want to sync all the information associated with your refunded orders from your NetSuite account to your BigCommerce store. To learn, how to configure this between your NetSuite account and BigCommerce store using the BigCommerce NetSuite Integrator, please click here.

Enable Auto RMA Management

Turn on this toggle, if you want to initiate (refund / return) request right from your BigCommerce store to your NetSuite account. This is an add-on, so please contact us at help@webbeeglobal.com to know more about it.



Enter Admin Email

Here you should add the email on which you want to be notified about any (change or an error) related information. You can also add multiple email addresses separated by a comma “,”.

Allow daily mismatched SKUs emails

Select Yes if you want to receive emails from us, containing a list of items that are either not mapped between your BigCommerce store and NetSuite account OR duplicate inside your BigCommerce store. To map them, you can always use our "Products Linking" page.



Default Customer Criteria

By default, our integrator uses the customer's email address to check if a record already exists in NetSuite. If yes, it updates all the necessary information associated with it. If no, it creates a new customer record, further, adds all the necessary information associated with it.

Assign Default NetSuite Customer for all BigCommerce web orders

This NetSuite Customer Internal ID will hold all the upcoming BigCommerce web orders & information associated with them for a particular BigCommerce store.

To learn, how to assign a default NetSuite customer to all your BigCommerce web orders using the BigCommerce NetSuite Integrator, please click here.



Sync BigCommerce customers to NetSuite form

Here, enter the NetSuite customer form ID that you want to use to hold your BigCommerce customer’s records.

Sync BigCommerce transaction to NetSuite form

Here, enter the NetSuite transaction form ID that you want to use to hold your BigCommerce order’s records.

To learn how to configure NetSuite Transaction & Customer Forms between your NetSuite account and BigCommerce store using the BigCommerce NetSuite Integrator, please click here.



Sync BigCommerce SKUs to NetSuite as

From, this drop-down menu, select that standard field that holds your BigCommerce SKUs inside NetSuite. To learn, how to map SKUs and synchronize inventory between your NetSuite account and BigCommerce store using the BigCommerce NetSuite Integrator, please click here. If you are storing your BigCommerce SKUs at a custom NetSuite field, then check the "Custom" box, further enter this NetSuite field's Internal ID.

Add BigCommerce orders in NetSuite as

From, this drop-down menu, select a default type of order that you want our integrator to use to add your BigCommerce orders into your NetSuite account.

Filter BigCommerce web orders in NetSuite as

If you want to review every BigCommerce order before sending it to fulfillment, select Pending Approval, else Pending Fulfillment.

NetSuite Force Unique Customer Entity (if duplicate)

Select Prefix, if you want to add a number before a repeating customer name OR suffix, if you want to add a number after a repeating customer name inside NetSuite. To learn everything, in detail, please click here.



Sync NetSuite item fulfillment tracking record to BigCommerce

You can use our integrator's Default OR Custom field Internal ID mapping to sync item fulfillment record from your NetSuite account to your BigCommerce store. By default, it is set to "Default" i.e. NetSuite's default item fulfillment record. In case, you are (capturing / storing) item fulfillment records at a custom field, select "Custom" from the drop-down menu, further enter the internal ID of this custom field.



Apply NetSuite Item Level Discounts to all BigCommerce promotions

From, this drop-down menu, select one of your preferred NetSuite discount items, that you want to be applied to all your line items inside NetSuite, once our integrator syncs an order from your BigCommerce store to your NetSuite account.



Create Deposit

By default, it is set to No, but select Yes if you want to create a customer deposit record inside NetSuite as soon as a BigCommerce customer makes an advance payment for an order. To learn, how to configure a Customer Deposit record in your NetSuite account of your BigCommerce customer using the BigCommerce NetSuite Integrator, please click here.



Inventory Location mapping

From, this drop-down menu, select your preferred NetSuite locations whose inventories you want our integrator to sync to your BigCommerce products. In case, you are storing inventories at a custom field, then check the "Custom" box, further in the empty field, enter the internal ID of this custom NetSuite field.

Update BigCommerce Order Status

You can learn more this drop-down menu, from here.

Select Order Status:

You can learn more this drop-down menu, from here.

Selected Order Status:

You can learn more this drop-down menu, from here.



Hold orders for post purchase order edits

If you want our integrator to sync your BigCommerce orders to NetSuite after a specific period of time, please select an option. You can also (sync / import) only the paid orders using this drop-down menu.

Export BigCommerce Order Edits to NetSuite

If you edit a BigCommerce order using the BigCommerce order admin panel, then our integrator will create a new order with the updated information inside NetSuite, while closing the original order inside NetSuite.

Note: Inside NetSuite, the BigCommerce order ID will remain the same in the new order.



Price And currency Settings

  1. Sales Price: From, this drop-down menu, select a NetSuite price level that you want to apply to all your BigCommerce products' "Price" field.
  2. Currency: From, this drop-down menu, select the currency of your applied NetSuite price level.


BigCommerce Shipping Speed

If you want to map a BigCommerce shipping method with its respective NetSuite shipping method, please click on the Configure button. To learn, how to map a BigCommerce shipping method with its respective NetSuite shipping method using the BigCommerce NetSuite Integrator, please click here.



BigCommerce Payment Method

If you want to map a BigCommerce payment method with its respective NetSuite payment method internal ID, please click on the Configure button. To learn, how to sync a payment method between your BigCommerce store and NetSuite account using the BigCommerce NetSuite Integrator, please click here.

Note: Make sure to hit the "Save" button, after modifying anything in this App Settings section.

In case, you have any questions OR suggestions, feel free to reach out to us at help@webbeeglobal.com.

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