Use Cases
To manage Multiple Shipment for BigCommerce Orders from Amazon FBA
Important steps: Tracking Sync Status toggle. Order status: accepted by Amazon/ Closed As items shipped by Amazon, our app changes this order's status to Shipped at BigCommerce. Step1: Tracking Sync Status toggle: Go to the Dashboard Page and turn on ...
Error: Invalid Access Token
The reason why this or similar orders got rejected by Amazon It seems that the Amazon FBA Marketplace of this order is not authenticated in the Amazon Marketplace Settings of our app, due to which this order has been rejected by its corresponding ...
BigCommerce Auto Multi-Channel Fulfillment app: How to disable or add your existing Amazon MWS Authorization Token again?
Step 1: Log in to your Amazon Seller Central account from here. Hover over the "Settings", and click on the "User Permissions History". Below is a screenshot just to help you understand this visually. Step 2: Click on "Visit Manage Your Apps". Below ...
BigCommerce Auto Multi-Channel Fulfillment app: How to add order notes to Amazon's packing slip comments?
Step 1: Open the Configuration Page of the app, further click on the App Settings. Below is a screenshot to help you understand this visually. Step 2: Scroll down to the Packaging Label section, further select Yes in the "Default Packing Label ...
How to sync a specific status BigCommerce order to your Amazon FBA account using our BigCommerce Auto Multi-Channel Fulfillment app?
If you are interested in syncing a specific status BigCommerce order to your Amazon FBA account, then please follow-these below-mentioned step. Step: Inside the app, please go to the Configuration Page > App Settings > and scroll-down to this "Select ...
BigCommerce Auto Multi-Channel Fulfillment app: How to import the Past orders in the App?
Step 1: Open the Order Log page of the Auto Multi-Channel Fulfillment app, further click on the Import Order button. Below is a screenshot just to help you understand this visually. Step 2: You can import past orders either based on their dates OR ...
How to add our Auto Multi-Channel fulfillment App into your BigCommerce store?
Want to install our app into your BigCommerce store? Great!! Please follow the below-mentioned steps to install our app into your BigCommerce store. Step 1: Click here to go to our app. Further click on the Get this App button. Auto Multi-channel ...
How to sync orders, inventory, and tracking between BigCommerce & Amazon FBA marketplaces?
Order Sync: Real-time: If you are interested in syncing your BigCommerce orders to your Amazon FBA marketplaces in real-time, then turn on the Order Sync Status toggle from the Dashboard page of the app Manual: If you are interested in syncing your ...
Error: This order contains ARCHIVED item-SKU
The reason why this or similar orders got rejected by Amazon This or similar orders contain SKUs that are archived in our app, as a result, our app didn't forward them to Amazon FBA for their fulfillment. How to fix this error Step 1: Activate the ...
Error Occurrence: Item was not found on Amazon & got rejected
The reason why this or similar orders got rejected by Amazon This order contains BigCommerce SKUs that are not mapped with their respective Amazon FBA SKUs, as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. OR This ...
Error: BigCommerce SKU is empty in this order
The reason why this or similar orders got rejected by Amazon This order contains products that don't have BigCommerce SKUs in them, as a result, our app couldn't map these line items a.k.a (products) with their respective Amazon FBA SKUs, further, ...
Error: Amazon Failure Reason: Value SupplyCategoryUnavailable for parameter MerchantSku is invalid
The reason why this or similar orders got rejected by Amazon This order contains BigCommerce SKUs which are mapped with Amazon SKUs that fall under Amazon's Small & Light program, as a result, our app couldn't forward this order to Amazon FBA for its ...
Error Occurrence: Archived item in the Order no.
Reason why ? Similar orders got rejected by Amazon FBA It seems that this order contains one or more Archived SKUs as a result, our app Amazon MCF by WebBee couldn't forward order to Amazon FBA for its fulfillment. How to fix order error ? Step 1: If ...
Error: Hold by Amazon
The reason why this or similar orders got rejected by Amazon It seems that this order has a pending payment inside BigCommerce, as a result, our app didn't forward it to Amazon FBA for its fulfillment. How to fix this error Kindly ensure that this ...
How to add additional / multiple Amazon marketplaces inside our app?
Open the App > Click on Configuration > Go to Amazon MCF Settings (Please ensure prior that you are logged-in to your Amazon seller account as an admin user) 1. Click on Amazon MCF Settings under Configuration in our app. 2. Click on Add New Amazon ...
What are the different order statuses and their meaning for each status type?
Let’s have a look at the different order statuses and know their meaning. All - It displays all the orders with all possible statuses as soon as they import to our app & get synced to FBA. Delayed Order - Hold orders for Post purchase order edits ...
How to sync BigCommerce and Amazon items SKUs?
"Sync Item Manually" button is used to sync your BigCommerce and Amazon items SKUs manually. Upon installation, All of the items from BigCommerce will be available by default in Automated Multi-Channel Fulfillment app. However, when you enter your ...
How to set correct mapping of Bundled items ?
Item Bundling: In case you have the requirement of selling the items on Packs , so that if someone orders an item on Big Commerce but you may need to ship quantity more than 1 for that item, then please use this feature. Our app also supports item ...
How to get your Amazon MWS credentials for the BigCommerce and Shopify Amazon MCF apps?
For a step-by-step process on Amazon marketplace webservice, please refer to this link - https://docs.developer.amazonservices.com/en_US/dev_guide/DG_Registering.html. In case, you have any questions OR want some assistance, feel free to reach out to ...
Popular Articles
Does this app handle my product variations?
Yes, Amazon MCF by WebBee App is capable to handle product variations. If on Amazon, your products are setup as variations then those same relationships will be carried over into Amazon Multi-channel Fulfillment Shopify App. Also, we do support new ...
How to set correct mapping of same Shopify Bundled products?
In case, you want to ship more than one quantity of a same Shopify SKU, please follow the below-mentioned steps. Step 1: Open your Shopify store. Go to the Product Linking section, further click on the Auto Multi-Channel Fulfillment app. Step 2: Once ...
Shopify: Amazon MCF by WebBee -app's complete feature list
Complete Feature List This below table shows the compatibility of the Amazon MCF app by WebBee with all Shopify plans. Amazon MCF app Plans Shopify Plans Support Trial Starter Professional Plus Enterprise Starter Basic Shopify Advanced Shopify Plus ...
How to check if the app is configured correctly?
A Shopify Merchant using Amazon MCF by WebBee app can check its correct configuration by placing a test order on his Shopify store and finding the same order on the Amazon Seller Central. For example, a test order with no #1001 on a Shopify store if ...
My Amazon order status is shipped but it is still showing unfulfilled to me. Why?
Don’t worry, Order status will get updated after 2-3 hours. Your status will be “Fulfilled” in the Shopify fulfillment status as soon as this is complete in Amazon seller and automatically our app will show this as "Closed" order status in the order ...