Frequently Asked Questions (FAQs)
WebBee Geolocation Theme – Required Fields Explained
WebBee Geolocation Theme – Required Fields Explained webbee_product_geolocation.liquid Location: Snippet Folder Purpose: Manages the Product Page, Main Cart & Side Cart functionality Key Method: "soldOutGeoLocation" handles geolocation-based product ...
Steps to hold your order in Amazon MCF by WebBee
What are hold orders? When the payment for any order is unpaid/ partially paid, it shows the status of ‘Hold Order’. Sellers can hold their order for minutes and hours, and after the time ends, the order automatically proceeds. Additionally, Sellers ...
Why cannot our orders from Singapore, Canada and Germany be fulfilled by Amazon?
Issue: Why cannot our orders from Singapore, Canada and Germany be fulfilled by Amazon? Resolution: You need to add mentioned marketplaces in our app to sync orders to Amazon FBA successfully. Once this is done your orders would be accepted by Amazon ...
How to manage an FBA order with one item available in the Amazon warehouse and the other item out of stock?
How to manage an FBA order with one item available in the Amazon warehouse and the other item out of stock there? There are two scenarios here to manage the same. 1. Complete rejection of Order: >>If any item of the orders is not available, your ...
The app seems not detecting the orders that are being shipped to Sweden and Croatia?
Your app seems not detecting the orders that are being shipped to countries like Sweden and Croatia? There might be some of following reasons for the above issue. 1. Shopify markets are not created for your region or countries. 2. Shipping methods ...
Will the Shipping information of the Shopify orders be the same as Amazon's shipping information?
Here you can map the Shopify Shipping methods to its respective Amazon shipping methods. To map the same shipping speeds/ methods, you can find below steps on same in our app-Amazon MCF by WebBee. 1. Click on Configuration 2. Click on App settings 3. ...
How do I upgrade or downgrade my current plan in AMCF Shopify.
To upgrade or downgrade your plan, you can refer to the 'Plans Page' of our app and choose any monthly plan. Upgrade Plan: Plan Page Downgrade Plan: Downgrade Option on Existing Plans Paid Add-ons Supported Paid Add-ons Note: Addons and Plan Prices ...
Why are orders showing as Fulfilled by Shopify in the app-Amazon MCF by WebBee?
What is Fulfilled by Shopify status? This status means that the order has been fulfilled by Shopify. Reason : There is an option in Shopify admin settings where you can mark line items of Shopify orders automatically fulfilled as soon as orders are ...
WebBee says my Shopify /Amazon authorization expired. How do I update it?
Issue: Shopify /Amazon authorization is expired. Solution: To renew the Shopify /Amazon authorization with WebBee, follow the steps below in app. (Please ensure prior that you are logged-in to your Amazon seller account as an admin user) 1. Click on ...
We have some pending orders from past few days, how to fulfill them now?
Steps to follow: 1. Click on order log in our app and look for those orders. If not showing, there that means these Shopify orders are yet to be imported (could be past orders) in app. Click on import order and select the date range / order id to ...
Why my products inventory/ stocks not syncing from Amazon to Shopify via Amazon MCF by WebBee?
On this page If the Inventory is not syncing back to Shopify from Amazon seller. There could be some of the following reasons which might be interrupting the sync and the inventory/ stock is not syncing/ updating correctly from Amazon seller to ...
Why my orders not syncing to Amazon via Amazon MCF by WebBee?
The orders sync to Amazon FBA via "Amazon MCF by WebBee" app depends on some of the factors like: 1. Order sync toggle 2. Added FBA marketplace 3. Correct SKUs mapping 4. Shipping speeds 1. Order sync toggle: This should be turned on. 2. The FBA ...
My bundle options are blurred, is this due to the limited my current plan in Amazon MCF by WebBee App?
The Issue: My bundle options are blurred, is this due to the limited my current plan ? Why is this showing blurred/ grayed-out? The feature seems not enabled yet. How to enable this? You need to enable virtual bundle feature under product Linking in ...
There were two items in order but delivered only one item to customer?
The reason why this or similar orders got delivered to customers with less items. How to fix this error: The reason why this or similar orders got delivered to customers with less items. As soon as orders are accepted by Amazon, there is no change ...
What is "Amazon Fee Report" in Amazon MCF by WebBee App?
This is a feature in our app that keeps a Shopify Merchant informed about how much Amazon charges are collected on orders. This is an optional feature, though, with a yes-or-no option. How do I enable the Amazon Fee Report in the AMCF Shopify app? ...
How to fulfill Shopify sales-channels orders with Amazon MCF using WebBee?
Amazon MCF by WebBee can import all Shopify orders/ FBA orders/ MCF orders to our app and then send them to Amazon FBA for fulfillment. Orders created on the Shopify website or pushed from any other marketplace or sales channel to Shopify are ...
How do I make the change so that no more customers from some of the countries will be able to place orders from my website?
How do I make the change so that no more customers from some of the countries will be able to place orders from my website? Importance: In case you want to focus on a particular marketplace/ country only, and do not want to sell your products to ...
Why is Tracking id not syncing back to Shopify orders?
If the tracking id is not syncing back to Shopify orders from Amazon seller. There are some of the following reasons which might be interrupting the sync and the tracking id is not syncing/ updating correctly from Amazon seller to Shopify orders. 1. ...
How to add prefix / suffix on Shopify orders as per your preference?
How to add prefix / suffix on Shopify orders as per your preference? Do you want Shopify orders with your preferred prefix or suffix? If yes, then please follow below steps: 1. Click on Shopify settings section in admin store 2. Click on Store ...
How to create test order in Shopify & sync to Amazon Seller Central account using Amazon MCF by WebBee?
If you are interested in learning all the bits of placing a test order using your Shopify store, further, sync it to your Amazon Seller Central using the Amazon MCF app by WebBee, please follow the below-mentioned steps. Steps to Place a Test Order ...
How to configure error emails delivery through the app to overcome any unexpected Amazon <> Shopify failures?
This feature allows you to either receive OR send multiple email notifications to the entered email addresses. To configure all the email addresses inside the app, please follow the below mentioned path. Open the App > Click on Configuration > Go to ...
How to review every single fulfillment fee Amazon FBA charges to your order?
If you are interested in reviewing the fees Amazon charges for every single fulfillment it does through its FBA division, this is the feature comes under Plus plan and Enterprsie Plan you should opt for. How to opt for this feature? You can opt for ...
How to export Shopify Orders as Blank Box Order to Amazon FBA?
If you are planning to export Shopify orders that are not being shipped to Amazon FBA in non-Amazon-branded packaging (blank boxes), then this is the functionality you should opt for. There are different options for exporting Shopify Orders as Blank ...
How to disable Amazon Logistics for the Shopify and Non Shopify Orders?
Suppose you plan to disable your orders from being shipped by Amazon logistics and use other shipping carriers instead. In that case, this is the functionality you should choose, as outlined in the steps below. Configuration>>Marketplace settings>> ...
Limitation for the Geographic Location Feature
With our application Amazon MCF by WebBee, we have a variety of features that can be opted for by merchants as required. One of such features is: Inventory by Geographic Location, which displays inventory from the appropriate Amazon FBA marketplaces ...
How to selectively ship items via non-Amazon FBA warehouses?
If you want certain Shopify SKUs of an order to be fulfilled via your non-Amazon FBA warehouses, please follow these below-mentioned steps. Step 1: Go to the Products Linking Page. From, the Account drop-down menu, select an account / Amazon FBA ...
How does the feature: Manage Inventory by Geographic locations work?
If you are planning to display the inventory of the appropriate Amazon FBA marketplaces to the appropriate geographic location customers, then this is the feature you should look for. This helps to show actual inventory to the customers as per their ...
How to stop syncing Shopify's high risk orders?
Shopify has an algorithm that marks an order as high-risk order, so if you want our Shopify Auto Multi-Channel Fulfillment app to not send them to your Amazon FBA marketplaces for their fulfillment, then follow these below-mentioned steps. Steps: Go ...
How to hold orders for upsell apps like (e.g., Zipify,) in AMCF Shopify?
What is the purpose of the 'Hold Order' feature in AMCF Shopify? If you are using upselling applications like "Zipify", etc., and allowing your customers to make post order changes (i.e. cancellation or addition of items) in the order, you can still ...
Fulfillment by Merchant Use Cases
Method 1: Based on the shipping zones Use this method if you want to ship the items manually either of a specific country OR multiple countries. Shopify Configuration: Create a Shopify shipping zone while adding those countries Click on the Add rate ...
Why is my Shopify orders' status not getting changed from unfulfilled to Fulfilled?
If the App: Amazon MCF by WebBee is correctly configured, then as soon as an order shows a "Complete" status inside Amazon Seller Central (below is a screenshot), within 2-3 hours, our app will automatically change the status of it to "Fulfilled" ...
How to configure multiple shipments and tracking number sync from Amazon FBA to Shopify using the app?
Step 1 Install our Auto Multi-Channel Fulfillment app inside your Shopify store. Click here to see a step-by-step guide on how the installation process works. Step 2 Configure these Mandatory settings inside your Shopify store for a smooth workflow. ...
How to map unmapped Shopify SKUs with their respective Amazon FBA SKUs in our app?
The reason why this or these SKUs couldn't be mapped It seems that a few Shopify SKUs are not the same on your Amazon Seller Central account, as a result, they couldn't be mapped in our app. By default, if they are the same on your Shopify admin ...
How to delete your Shopify shipping rates?
Step 1: Open your Shopify store settings and click on 'Shipping and delivery'. Shopify Shipping & Delivery Step 2: Click on Shipping > General Shipping Rates and choose the fulfillment location for which you want to delete the shipping rates. General ...
How to delete/ manage your Shopify shipping speeds & rates?
Step 1: Open your Shopify store settings, click on the Shipping and delivery option, further click on the Manage hyperlink corresponding to whichever Shopify shipping rates i.e. (General, Custom) you have configured. Below is a screenshot to help you ...
How do I know my items are mapped correctly?
To determine the status of items that have been mapped correctly or not, in the 'SKU Mapping' section, a seller can check the mapping of items between the Amazon FBA SKU and the Shopify SKU. If the Shopify SKU is not mapped to the Amazon FBA SKU, it ...
How to import past orders inside the app?
What is the past order in AMCF Shopify? Past orders are those orders in the AMCF Shopify app that were made earlier in Shopify but haven't been processed or synced yet. How do I import past orders manually into the app? Follow the outlined steps to ...
Importance of "Out of Stock quantity buffer on Amazon" option?
Go to the App >> Click on Configuration >> Amazon MCF settings >>Show Additional Settings (Including Inventory Sync settings) Whenever an Amazon item inventory quantity reaches to entered buffer quantity in the app or less than the corresponding ...
How much time does it take - Sync items Automatically & Manually ?
Automatically item sync timing: New items sync by default after 6 hours in our app automatically. Manually item sync timing: New items sync manually by clicking on "sync item manually" button and wait for some time then either refresh the page or ...
How to create "Virtual Bundle " in AMCF Shopify?
There are two methods to create a virtual bundle in the AMCF Shopify app. Either make a bundle based on quantity or make a bundle with multiple Amazon SKUs. Virtual Bundle (Quantity) If you want to ship more than one quantity of the same Amazon SKU, ...
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