Troubleshooting
Are the shipping rates calculated by Amazon in real time via Amazon MCF app by WebBee?
Are the shipping rates calculated by Amazon in real time via Amazon MCF app by WebBee? Yes, Shipping rates for Items at FBA are determined by Amazon as per their weights, so when you use real-time Shipping rates by Amazon for mapped FBA SKUs, they ...
Duplicate SKUs notifications via Amazon MCF by WebBee
Issue: Duplicate SKUs notifications via Amazon MCF by WebBee, though there is no duplicate SKU mapped in app. As a merchant you might have added same SKUs with more than one products/ items in Shopify. OR could be the case where you have multiple ...
Is there anything else I need to set up to make sure orders are being fulfilled in Canada if we add it as a market on Shopify?
Important steps after adding Canada as a market in Shopify admin settings. 1. Add CA FBA marketplace in our app too. Click below to add the same to sync Canada orders to Amazon FBA for fulfillment. So other FBA marketplaces can be added in app-Amazon ...
Does Webbee work for MCF orders in countries outside of the US?
Does Webbee work for MCF orders in countries outside of the US? Our app-Amazon MCF by WebBee supports all Amazon FBA marketplaces including US also. Click on link below to know more on adding different FBA marketplaces. How to add additional / ...
How would you ensure only Canadian orders are synced across to Amazon CA FBA, and not the rest ones?
Post our app's Setup & Integration as a default feature we can import all Shopify orders to our app and then can send them to Amazon FBA for fulfillment. The orders sync to Amazon FBA depends on some of the factors like: 1. Correct SKUs mapping under ...
Error : Shopify Location is not Mapped for this Order
The reason why this or similar orders got rejected by Amazon How to fix this error: The reason why this or similar orders got rejected by Amazon due to the error: Shopify Location is not Mapped for this Order It seems that Shopify location that is ...
How to update permissions in Amazon MCF by WebBee App?
To update permissions in Amazon MCF by WebBee App This is an important step to update permissions in our app if you find the sync is not working properly in our app. The steps to update the same. Please note: You should be an admin user of the ...
What is "Amazon Fee Report" in Amazon MCF by WebBee App?
Amazon Fee Report in Amazon MCF by WebBee App This is basically a feature in our app to keep a Shopify Merchant informed about how much Amazon charges are collected on orders. This is an optional feature though with yes/ no. The steps to configure ...
Error: "Your SKU's count is more than 1000" and a prompt to upgrade the plan. However, you only have lesser FBA SKUs in your Shopify store.
Error: "Your SKU's count is more than 1000" and a prompt to upgrade the plan. However, you only have lesser FBA SKUs in your Shopify store. The reason why this or similar error is showing up on screen? It seems that you have total active SKUs synced ...
How to add Etsy or other marketplaces to fulfill orders via Amazon FBA?
In our app -Amazon MCF by WebBee we can import all Shopify orders/ FBA orders/ MCF orders to our app and then can send to Amazon FBA for fulfillment. So, orders either created from Shopify website or pushed from any other marketplaces or sales ...
Rejected by Amazon: Access to requested resource denied
On this page The reason why this or similar orders got rejected by Amazon How to fix this error: The reason why this or similar orders got rejected by Amazon This is an issue with FBA authorization. How to fix this error: To renew the Amazon ...
Error: Value Delivery SLA Unavailable. Due to Delivery SLA is not available for destination address.
The reason why this or similar orders got rejected by Amazon Either the shipping address of this order is not correct OR the mapped Amazon shipping method is not supported by this shipping address. Example: Let's say that you have a "Priority" ...
How to disable orders export to Amazon FBA based on total pieces or total order value or tag?
If you are planning to disable the export of your multi-channel orders to your Amazon FBA marketplaces, then this is the functionality you should opt for. We have different cases which can be chosen as per the pre-determined criteria i.e. the ...
Error: Invalid Access Token For Corresponding Amazon FBA Marketplace
The reason why this or similar orders got rejected by Amazon It seems that the Amazon FBA Marketplace of this order is not authenticated in the Amazon Marketplace Settings of our app, due to which this order has been rejected by its corresponding ...
How to block Walmart and other sales channel orders export to Amazon FBA?
If you want to block your Walmart and other sales channel orders from getting fulfilled via your Amazon FBA fulfillment centers, please follow the below-mentioned steps. Step 1: Go to the Configuration Page > App Settings, further scroll down to the ...
How to view an order inside the app by using "More Actions" menu under orders from Shopify admin store?
Step 1: Open any order inside Shopify, tap on the "More actions" menu, and click on the Orders Auto Multi-Channel Fulfillment link. Below is a screenshot just to help you understand this visually. Step 2: Review the order to take necessary actions. ...
How to sync Shopify orders notes to Amazon as a packing slip comment?
Steps: Go to the Apps section of your Shopify store, and click on the app: Amazon MCF by WebBee. Open the Configuration Page > Marketplace Settings > Show Additional Settings (Including Inventory Sync settings ) If you want to forward a Shopify order ...
How to sync orders, inventory, and tracking between Shopify & Amazon FBA marketplaces?
Order Sync: Real-time: If you are interested in syncing your Shopify orders to your Amazon FBA marketplaces in real-time, then turn on the Order Sync Status toggle from the Dashboard page of the app Manual: If you are interested in syncing your ...
How to set-up out-of-stock quantity buffer to avoid overselling Shopify products?
If you are worried about overselling your products and want to set up a quantity buffer on Shopify, then you can always configure such a buffer using our Shopify Auto Multi-Channel fulfillment app. Steps: Go to the Apps section of your Shopify store, ...
How to fulfill Shopify products via non-Amazon FBA warehouses using Shopify ?
If an order contains products that are of two OR more different warehouses, and you want to process them the right way, then you should archive products i.e. (SKUs) inside our app (using the Products Linking page) that are of non-Amazon FBA ...
How to set up product bundling using the Amazon MCF app?
Shopify bundle of similar products: Click here to learn more about it. Shopify bundle of different products: Step 1: Go to the Products Linking page. Turn on Enable Virtual Bundle toggle to enable you to create bundles. Now choose a parent Shopify ...
Error: Hold by Amazon due to pending payment from Shopify
The reason why this or similar orders got rejected by Amazon It seems that this order has a pending payment inside Shopify, as a result, our app didn't forward it to Amazon FBA for its fulfillment. How to fix this error Kindly ensure that this order ...
Error: Order Fulfillment. Reason : Order already exists in your Amazon Seller Account.
The reason why this or similar orders got rejected by Amazon It seems that this order already exists in your Amazon Seller Central account, as a result, our app couldn't forward it to Amazon FBA for its fulfillment. In case, you have any questions OR ...
Error: Issue from Amazon
The reason why this or similar orders got rejected by Amazon It seems that there is an issue from Amazon's side, as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. How to fix this error Steps: Wait for 10-15 mins Go ...
Error: Archived Item in the Order no:
The reason why this or similar orders got rejected by Amazon It seems that this order contains 1 or more Archived SKUs as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. How to fix this error Step 1: If you want to ...
Error: Order Fulfillment is denied due to MWS permission expired .
The reason why this or similar orders got rejected by Amazon It seems that our app's Amazon Marketplace Web Service (MWS) permissions are expired in your Amazon Seller Central account, as a result, it couldn't forward this order to Amazon FBA for its ...
Amazon Failure Reason: Supply Category Unavailable for parameter
The reason why this or similar orders got rejected by Amazon This order contains Shopify SKUs which are mapped with Amazon SKUs that fall under Amazon's Small & Light program, as a result, our app couldn't forward this order to Amazon FBA for its ...
Error: Value DeliverySLAUnavailable for parameter is invalid. Reason: Delivery SLA is not available for destination address
The reason why this or similar orders got rejected by Amazon Either the shipping address of this order is not correct OR the mapped Amazon shipping method is not supported by this shipping address. Example: Let's say that you have a "Priority" ...
Error: Seller sku = ___ with quantity = _ Failure reason is : InventoryUnavailable
The reason why this or similar orders got rejected by Amazon It seems that for this particular SKU (the one that is mentioned in the error email) inventory is not available at your Amazon FBA warehouse, as a result, our app couldn't forward this ...
Error: Amazon FBA inventory Credentials is not available at desired Marketplace
The reason why this or similar orders got rejected by Amazon It seems that you are trying to fulfill an order in the marketplace where you don't actually have an Amazon FBA inventory OR physically stock your Amazon FBA items. Example: You are trying ...
Error: Shopify SKU is empty in this order
The reason why this or similar orders got rejected by Amazon This order contains products that don't have Shopify SKUs in them, as a result, our app couldn't map these line items a.k.a (products) with their respective Amazon FBA SKUs, further, ...
Registration Error: Amazon Seller Account not registered with Amazon MWS
The reason why this or similar orders got rejected by Amazon It seems that your Amazon Seller Central account is either not registered with Amazon's Marketplace Web Services (MWS) OR you need to do the registration again. How to fix this error Click ...
Error: Item was not found on Amazon
The reason why this or similar orders got rejected by Amazon This order contains Shopify SKUs that are not mapped with their respective Amazon FBA SKUs, as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. OR This order ...
How to add our Auto Multi-Channel fulfillment App (now Amazon MCF app by WebBee) into your Shopify store?
Step 1 Click here to directly go to our app. Further click on the Add app button. Below is a screenshot to help you understand this visually. Step 2 Click on the Install app button. Below is a screenshot to help you understand this visually. ...
Error: Similar orders got rejected by Amazon
The reason why this or similar orders got rejected by Amazon This or similar orders contain SKUs that are archived in our app, as a result, our app didn't forward them to Amazon FBA for their fulfillment. How to fix this error Step 1: Activate the ...
How to automatically calculate the additional cost from Amazon to determine price for the Shipping rate at check out?
To determine the final rate of shipping at checkout in addition/subtraction to types of fulfillment rates at Amazon fulfillment “Show All Amazon shipping speeds to Customer" feature is required to be configured in the ‘App Settings’. To configure ...
How to check Amazon MCF by WebBee for Shopify if configured correctly?
A Shopify Merchant using Amazon MCF by WebBee app can check its correct configuration by placing a test order on his Shopify store and finding the same order on the Amazon Seller Central. For example, a test order with no #1001 on a Shopify store if ...
What does "Send Archived item order Notification" mean?
If an Archived item contains in any order then the order will be created without that item on Amazon and you will get the Email notification . Set as "YES" For Instance: If you place an order containing 5 items (4 Active items & 1 archived item) then ...
What does it mean to Archive an Item?
If you have items that you don't plan on the listing, then you can click on the Archive button under the Products Linking page and it will be hidden. If you want archived items to show up again, simply click on the Activate button while filtering ...
Why is an Item SKU mandatory ?
An SKU helps in stock keeping and tracking individual items. If you want to have an accurate inventory management system, one of the most important things is to set up SKUs for your products. IMPACT OF BLANK ITEM SKU ** When you create an item make ...
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