Troubleshooting
Error: Value DeliverySLAUnavailable for parameter is invalid. Reason: Delivery SLA is not available for destination address
The reason why this or similar orders got rejected by Amazon Either the shipping address of this order is not correct OR the mapped Amazon shipping method is not supported by this shipping address. Example: Let's say that you have a "Priority" ...
Error: Invalid Access Token
The reason why this or similar orders got rejected by Amazon It seems that the Amazon FBA Marketplace of this order is not authenticated in the Amazon Marketplace Settings of our app, due to which this order has been rejected by its corresponding ...
Error: Hold by Amazon
The reason why this or similar orders got rejected by Amazon It seems that this order has a pending payment inside Shopify, as a result, our app didn't forward it to Amazon FBA for its fulfillment. How to fix this error Kindly ensure that this order ...
Error: A create request already exists for MerchantFulfillmentOrderId
The reason why this or similar orders got rejected by Amazon It seems that this order already exists in your Amazon Seller Central account, as a result, our app couldn't forward it to Amazon FBA for its fulfillment.
Error: SIPS call failed
The reason why this or similar orders got rejected by Amazon It seems that there is an issue from Amazon's side, as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. How to fix this error Steps: Wait for 10-15 mins Go ...
Error: Archived Item in the Order no:
The reason why this or similar orders got rejected by Amazon It seems that this order contains 1 or more Archived SKUs as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. How to fix this error Step 1: If you want to ...
Error: FulfillmentOutboundShipment.GetFulfillmentPreview is denied
The reason why this or similar orders got rejected by Amazon It seems that our app's Amazon Marketplace Web Service (MWS) permissions are expired in your Amazon Seller Central account, as a result, it couldn't forward this order to Amazon FBA for its ...
Error: Amazon Failure Reason: Value SupplyCategoryUnavailable for parameter MerchantSku is invalid
The reason why this or similar orders got rejected by Amazon This order contains Shopify SKUs which are mapped with Amazon SKUs that fall under Amazon's Small & Light program, as a result, our app couldn't forward this order to Amazon FBA for its ...
Error: Value DeliverySLAUnavailable for parameter is invalid. Reason: Delivery SLA is not available for destination address
The reason why this or similar orders got rejected by Amazon Either the shipping address of this order is not correct OR the mapped Amazon shipping method is not supported by this shipping address. Example: Let's say that you have a "Priority" ...
Error: Seller sku = ___ with quantity = _ Failure reason is : InventoryUnavailable
The reason why this or similar orders got rejected by Amazon It seems that for this particular SKU (the one that is mentioned in the error email) inventory is not available at your Amazon FBA warehouse, as a result, our app couldn't forward this ...
Error: Credentials for Amazon-__ is not available
The reason why this or similar orders got rejected by Amazon It seems that you are trying to fulfill an order in the marketplace where you don't actually have an Amazon FBA inventory OR physically stock your Amazon FBA items. Example: You are trying ...
Error: Shopify SKU is empty in this order
The reason why this or similar orders got rejected by Amazon This order contains products that don't have Shopify SKUs in them, as a result, our app couldn't map these line items a.k.a (products) with their respective Amazon FBA SKUs, further, ...
Error: The seller does not have an eligible Amazon account to call Amazon MWS
The reason why this or similar orders got rejected by Amazon It seems that your Amazon Seller Central account is either not registered with Amazon's Marketplace Web Services (MWS) OR you need to do the registration again. How to fix this error Click ...
Error: Item was not found on Amazon
The reason why this or similar orders got rejected by Amazon This order contains Shopify SKUs that are not mapped with their respective Amazon FBA SKUs, as a result, our app couldn't forward this order to Amazon FBA for its fulfillment. OR This order ...
Error: This order contains ARCHIVED item-SKU
The reason why this or similar orders got rejected by Amazon This or similar orders contain SKUs that are archived in our app, as a result, our app didn't forward them to Amazon FBA for their fulfillment. How to fix this error Step 1: Activate the ...
Why is there no shipping speed showing up?
It seems that you need to review / configure Shipping speeds for your orders. So, there are two ways. 1. Amazon real time Shipping speeds: This depends on if your current Shopify plan supports the feature -carrier calculated services. Kindly reach ...